Sales Operations Assistant, Partner Territories (Fixed term contract 12 months)

Ralph Lauren; Casalecchio di Reno; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Descrizione del lavoro

Ralph Lauren is seeking a detail-oriented Sales Operations Assistant to provide operational and administrative support to the Partner Territories Sales Operations team (Middle East, Africa, India, CIS).

You will help with order management, fulfilment tracking, reorders, claims and provide excellent customer support to wholesale partners.

Competenze

• Basic understanding of order-to-cash processes.
• Good Excel skills and confidence working with data.
• Strong attention to detail when reviewing orders, data and documentation.

Mansioni

• Support the Prebook order lifecycle by assisting with order checks, confirmations, shipment planning and invoicing follow-up.
• Monitor order status and flag delays, discrepancies or fulfilment risks to the relevant team members.
• Coordinate with credit, sales, logistics and other functions to resolve operational issues.

Conoscenze

Excel skills

Data handling

Attention to detail

Team player

Strumenti

SAP S/4HANA

Descrizione del lavoro

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

We are looking for a detail-oriented and motivated Sales Operations Assistant to provide operational and administrative support to the Partner Territories ( Middle East, Africa, India , CIS) Sales Operations team. This role will assist with day-to-day activities related to order management, fulfilment tracking, reorders, claims and customer support, helping to ensure accurate execution and a high level of service to wholesale partners.

The ideal candidate has a strong interest in international markets and export environments, is eager to learn, well organized, and comfortable working with data, systems, and internal processes. Previous exposure to Sales Operations, Customer Service, or Wholesale environments would be considered an advantage

Success in this role requires accuracy, reliability, a collaborative mindset and a positive, can-do attitude when supporting internal stakeholders and wholesale clients.

Your Main Responsibilities Will Be

Order Management & Fulfilment Support

• Support the Prebook order lifecycle by assisting with order checks, confirmations, shipment planning and invoicing follow-up
• Monitor order status and flag delays, discrepancies or fulfilment risks to the relevant team members
• Assist with shipment planning activities for consolidated and prepayment customers, following guidance from the Sales Operations team
• Coordinate with credit, sales, logistics, customs and corporate functions to support the resolution of operational issues
• Process and monitor reorders in collaboration with the Sales Team and under the supervision of senior team members
• Support the handling of credit notes, claims and related documentation in a timely and accurate manner
• Help ensure compliance with company policies, wholesale agreements and internal procedures
• Act as a supporting operational contact for wholesale clients and internal stakeholders, escalating topics when appropriate
• Contribute to delivering best-in-class customer service to wholesale clients

Systems & Process Support

• Use internal systems and tools accurately to support order tracking, reporting and daily operational activities
• Support the adoption of new tools, systems and processes by learning and applying standard ways of working
• Help maintain accurate data and contribute to basic reporting or follow-up activities
• Maintain a positive attitude and work in a collaborative, team-oriented manner

Experience

• 1–3 years of experience in Sales Operations, Customer Service, Wholesale Operations, Administration or a related business support role. Internship experience will also be considered
• Previous exposure to order fulfilment, customer support, reorders or claims processes would be an advantage
• Interest in working within a wholesale, fashion or consumer goods environment
• Basic understanding of international markets or export processes would be a plus
• Familiarity with ERP systems or willingness to learn; SAP S/4HANA knowledge would be a plus

Technical & Functional Skills

• Basic understanding of order-to-cash processes, with willingness to develop further expertise
• Good Excel skills and confidence working with data; advanced reporting skills are a plus
• Comfortable learning and using digital tools and internal systems
• Strong attention to detail when reviewing orders, data and documentation
• Curiosity and openness to using new technologies, including AI-enabled tools where relevant

Soft Skills

• Good organizational skills and ability to follow priorities and deadlines
• Accurate, reliable and willing to learn from feedback
• Clear communication skills and confidence interacting with internal stakeholders
• Ability to work in a fast-paced environment with guidance and support from the team
• Team player with a positive mindset and interest in continuous improvement

Languages

• Italian: Native or fluent
• English: Fluent
• Another language would be a plus

Starting base salary equal to €27.000 (full-time). Once the successful candidate is selected, the salary offer will be based on objective and gender-neutral criteria such as experience, skills, responsibilities, and location.

Contractual level: CCNL Commercio – Level 4. Temporary contract 12 months. Expected startind date: December 1st

Meal Vouchers: €8.65/day per worked day of at least 6 hours.