Sales Assistant Part Time 28h Bologna

TOD'S GROUP; Bologna; In loco; EUR 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Ticket restaurant

Employee discounts

Descrizione del lavoro

TOD'S Group in Bologna seeks a Sales Assistant to represent the TOD’S brand and deliver an exceptional client experience. You will personalize shopping, build enduring relationships, and use clienteling tools to enhance the client journey.

The role requires 1-2 years in fashion/luxury retail, strong English, and a passion for luxury, with flexibility for shifts and peak periods. The position is on-site in Bologna and offers a base salary plus variable compensation.

Competenze

• 1-2 years in a similar fashion/luxury retail role.
• Fluent in English; other languages a plus.
• Strong attention to detail and customer focus.
• Innovative thinking to create value for clients.
• Excellent commercial awareness and client orientation.
• Passion and knowledge of fashion and luxury goods.
• Proven ability to drive and exceed store results.
• Flexible to work shifts, weekends, holidays.
• Strong reliability, communication and teamwork.

Mansioni

• Serve customers with TOD’S values and selling ceremony.
• Maintain product knowledge and storytelling aligned with brand.
• Use sales techniques to meet/exceed store targets and KPIs.
• Build client relationships via CRM and clienteling tools.
• Keep boutique organized and aligned with brand standards.
• Assist team with daily sales floor operations.

Conoscenze

Customer service

English fluency

Fashion retail

CRM familiarity

Strumenti

POS systems

CRM systems

Descrizione del lavoro

• Job Title: Sales Assistant
• Annual Gross Salary: base salary c.c.n.l. commercio - 26.000 EUR
• Variable Compensation: according to company policy
• Workplace type: on-site
• Benefits: ticket restaurant, employee discounts

The TOD'S Group represents the excellence of Made in Italy. It has roots in the tradition of Italian craftsmanship and a heritage of values that characterises its vision: passion for craftsmanship, absolute quality and timeless style.

As a Sales Assistant, you will be an ambassador of the Brand, ensuring that every Client is treated according to the TOD’S promise. By deeply understanding each Client and their needs, you will personalize their experience in our store/boutique, enhancing their perception of the Brand and also building long lasting relationships through the use of our in-house clienteling tools and systems.

You are a Tod´s Ambassador promoting our Company Values.

Main tasks:

• Serve customers accordingly with the TOD’S values and selling ceremony;
• Maintain strong product knowledge and create a storytelling aligned with brand;
• Use effective sales techniques to achieve and exceed store sales targets and individual KPIs;
• Maintain strong client relationships through follow-ups and CRM, in order to create a solid client portfolio and to build loyalty;
• Keep the boutique organized, clean, and aligned with brand standards;
• Manage and support team in daily operational activities on the sales floor (restocking, organizing merchandise, visual merchandising, physical inventory of merchandise, etc.);
• Manage payments, returns, and exchanges;
• Follow Company grooming, accordingly with Tod’s standards and policies.

Note: However, it should be noted that the above description is not exhaustive, as the duties assigned to the Employee are by nature, subject to change.

Required skills:

• Proven experience in a similar role within fashion/luxury retail companies (minimum 1-2 years of experience in the same role);
• Fluency in English required; additional languages strongly preferred.
• Strong attention to detail and customer-oriented mindset;
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients;
• Excellent commercial awareness and client-oriented;
• Deep passion and knowledge for fashion and luxury;
• Proven ability to drive and exceed individual and store results;
• High flexibility and ability to adapt to different customers and needs;
• High level of reliability, attention to detail, and accountability;
• Strong communication and teamwork skills;
• Availability to work shifts, weekends (if applicable), high-traffic periods and holidays;

Details:

Place of work:Bologna

Working hours: 28h/week

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.