Sales Assistant - Linate Airport

FURLA; Milano; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

FURLA Milano is seeking a store professional to drive sales and deliver an exceptional customer experience. You will build relationships with clients, demonstrate deep product knowledge and Brand history, and support daily store operations in a fast-paced environment.

The role demands leadership in a retail setting, fluency in English and Italian, and a flexible schedule including early openings and late closes. A third language is a plus for connecting with a diverse clientele.

Competenze

• Availability to work flexible shifts, including opening (6 am) and closing hours (9pm).
• Own transport and full mobility.
• Fluent in English and Italian; a third language is a plus.
• Retail leadership experience in a vertically integrated company.
• Knowledge of the Markets is an asset.
• Hands-on mindset.
• Accessories experience is an important plus.
• Excellent written and verbal communication skills.

Mansioni

• Consistently achieve or exceed monthly sales goals and develop the business.
• Work as a team player and partner with associates to ensure an exceptional customer experience.
• Provide an exceptional service by demonstrating product knowledge and Brand history.
• Drive and exceed KPI goals through high quality customer service and sales.
• Capture meaningful customer data via CRM for personalized client development.
• Discuss trends with clients and advise on fashion directions.
• Contribute to daily store operations.
• Follow company policies and procedures.
• Maintain store security.

Conoscenze

Customer service

Bilingual English-Italian

Retail leadership

Team player

Communication skills

Mobility

Fashion knowledge

Descrizione del lavoro

KEY ACCOUNTABILITIES

• Consistently achieve or exceed monthly individual and store sales goals, enhancing and developing the business
• Work as a team player and a partner with fellow associates, foster open and constructive communication, to ensure a consistent, exceptional experience and contribute to a positive working environment
• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as the Brand history
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
• Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities
• Ability to discuss with clients and give advice on general trends in the fashion world
• Contribute to the daily operations of the store
• Follow all company policies and procedure
• Maintain security standards within the store

KEY REQUIREMENTS

• Availability to work flexible shifts, including opening (6 am) and closing hours (9pm)
• Own means of transportation and full mobility required
• Smart, intelligent, fun, goal orientated, and driven by integrity
• Excellent English and Italian, a third language is a plus
• Retail Leadership experience in a vertically integrated company
• Knowledge of the Markets is an asset
• Hands On mindset
• Accessories experience is an important plus
• Results-oriented and process driven, with high expectations of self and team
• Exceptional written and verbal communication skills
• Encourage an open, honest and positive team environment