Client Style Advisor

Stella Mccartney; Ne; In loco; EUR 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Stella McCartney is seeking an enthusiastic Client Style Advisor to join our new Noventa di Piave outlet. You will deliver outstanding customer experiences, build brand loyalty, and drive store and brand KPIs while maintaining pristine product presentation.

The role requires fluent English and Italian, luxury retail experience, and a collaborative team mindset in a fast-paced environment at a premium outlet location.

Competenze

• Must have excellent customer service skills.
• Experience selling luxury fashion or in a high-end outlet.
• Strong communication abilities in English and Italian; other languages are a plus.

Mansioni

• Provide exceptional service in the Noventa di Piave outlet to build loyalty to the store and brand.
• Meet daily, monthly and annual sales targets through effective sales techniques and clienteling.
• Open/close duties and maintain store standards, including product presentation and stock replenishment.
• Handle customer queries and complaints, ensuring satisfaction and brand compliance.
• Maintain grooming standards and adhere to security, health and safety policies.

Conoscenze

Customer service

Sales experience

Communication

English & Italian

Clienteling

Teamwork

Adaptability

Face-to-face sales

Descrizione del lavoro

You will act as an ambassador for brand in our new outlet store in Noventa di Piave.

Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission:

• Provide excellent service through continued commitment to our service standards.
• To know and achieve your, and the store's daily, monthly and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
• Responsible for opening/closing the store, with any relevant tasks during this time.
• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
• Understand all policies, procedures and compliance.
• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
• Presentation must be in line with company's uniform and grooming standards.
• Understand and align with PCI compliance policy and regulations, consistently.
• Adheres to Security and Health and Safety regulations.
• To replenish stock and maintain high standards of merchandise and product presentation.
• Maintain your designated ‘area of pride'
• Support the store with cycle counts and during bi annual inventories
• Support with the processing of shipments and transfers, in line with the relevant procedures.
• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.

Your Talent:

• Excellent communication skills. English and Italian are a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)
• Sales experience ideally within a luxury brand and/or fashion outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment
• Ability to initiate contact and communication effectively
• Motivated by being a great teammate with a common goal
• Strong clienteling skills and experience