Sales and Marketing Manager

Hard Rock Hotel & Casino Ottawa; Roma; On-site; EUR 53,000 - 80,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Sales and Marketing Manager to direct cafe sales and marketing aligned with our operating strategy. You will support the Senior Leadership Team to uphold brand standards while meeting key business objectives.

The role requires strong CRM and social media skills, plus a track record in driving multi-product revenue across cafe, retail, live music and events. This on-site position emphasizes guest-first service and team development.

Qualifications

• Experience with CRM platforms.
• Expertise in social media platforms.
• Background in music industry a plus.

Responsibilities

• Direct cafe sales and marketing initiatives aligned with operating strategy.
• Manage marketing expenses within budget and forecast models.
• Develop sales strategies to drive year-over-year entrée count growth.

Skills

CRM platforms

Social media

Music industry background

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Position summary

Sales and Marketing Manager is responsible for directing Cafe sales and marketing efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.

Functions

• Demonstrate financial comprehension of the Cafe’s budget and P&L.
• Execution and development of marketing initiatives.
• Development of sales strategies that generate consistent year-over-year entrée count growth.
• Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).
• Foster an environment of customer service in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
• Ability to ideate and execute meetings & events that exceed the expectations of all clients.
• Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
• Support team development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under their stewardship to drive continuous improvement and employee retention.
• Possess a self-motivated approach to their own personal and professional growth.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Experience with CRM platforms.
• Expertise in social media platforms.
• Background in music industry a plus.

SKILLS

• Ability to learn and bring “out of the box” ideas to their team.
• Genuine enthusiasm and aptitude for sales.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one‑on‑one and group situations to media, customers, clients, partners and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

• Managers are expected to be able to perform the job functions with reasonable accommodation.