[RWROM] - Laundry Manager

Laundry Manager; Italia; On-site; EUR 30,000 - 35,000; Full time

Job summary

Rosewood Hotel Group is seeking a Laundry & Linen Room Supervisor to oversee the hotel's in-house laundry, linen room and uniform room operations, ensuring high standards of garment care and cost control. You will coordinate with external laundry partners, manage uniforms and guest clothing processing, and lead a team to deliver accurate, timely service in a luxury hospitality environment.

Experience in luxury hotel laundry operations, strong leadership and inventory skills are essential, as is

Qualifications

• Previous Laundry, Linen Room or Housekeeping supervisory/management experience, preferably in a luxury hotel.
• Good knowledge of linen management, garment care, laundry processes and uniform operations.
• Strong organizational and inventory-control skills.
• Excellent attention to detail, particularly when handling guest clothing and valuable garments.
• Experience coordinating external laundries, dry cleaners or linen rental companies is preferred.
• Strong leadership, communication and problem-solving skills.
• Good cost awareness and ability to monitor quantities, inventories and supplier services.
• High level of professionalism, accuracy and discretion.

Responsibilities

• Oversee daily operation of the in-house Laundry, Linen Room and Uniform Room.
• Coordinate the flow of linen, uniforms and guest clothing from collection to delivery.
• Liaise with external laundry, dry-cleaning and linen rental partners.
• Maintain linen par levels and communicate shortages or quality concerns.
• Monitor equipment and ensure compliance with safety and sustainability standards.
• Lead and train Laundry and Linen Room staff.
• Ensure accurate billing for guest garment services.
• Keep accurate inventories and cost-control records.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Inventory control

Attention to detail

Discretion

Job description

About Rosewood Hotel Group

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.

Position Overview

At Rosewood, we believe in creating A Sense of Place® for every guest. The Laundry & Linen Room Supervisor is responsible for the efficient operation of the hotel’s Laundry, Linen Room and Uniform Room, ensuring the highest standards of quality, organization, garment care and cost control.The role oversees the small in-house laundry operation and coordinates closely with external laundry, linen rental and dry-cleaning partners, ensuring the timely and accurate processing of guest clothing, uniforms and rented room, table and Spa linen.

Key Responsibilities

• Laundry & Linen Operations
• Oversee the daily operation of the in-house Laundry, Linen Room and Uniform Room.
• Ensure the correct collection, sorting, processing, storage and distribution of linen and uniforms.
• Coordinate the flow of all rented room, table and Spa linen, ensuring adequate stock levels and timely delivery and collection.
• Maintain linen par levels and immediately communicate shortages, quality concerns, damages or discrepancies.
• Ensure all linen storage areas are clean, organized and maintained according to hotel standards.
• Monitor the proper use and handling of linen throughout the hotel to prevent misuse, damage and unnecessary loss.
• Regularly inspect Spa, Bars, Restaurants and Housekeeping floor pantries to ensure linen is used correctly, established par stocks are maintained and all linen is neatly stored.
• Guest Laundry & Dry-Cleaning Services
• Ensure guest clothing is accurately registered and tracked from collection through to delivery.
• Inspect and handle guest garments with the utmost care, attention and discretion.
• Coordinate garments requiring specialized treatment with the external dry-cleaning company.
• Ensure guest laundry and dry-cleaning items are returned within the required timeframe and presented according to luxury standards.
• Follow up immediately on delays, damages, missing items or guest concerns.
• Ensure all guest garment services are correctly billed
• Uniform Management
• Oversee the distribution, collection and care of employee uniforms.
• Coordinate uniforms to be laundered in-house or sent to the external dry cleaner, according to garment requirements.
• Maintain accurate uniform inventories and employee uniform records.
• Monitor uniform condition and coordinate repairs, alterations and replacements as required.
• Ensure adequate uniform stock levels maintained according to operational requirements.
• Outsourcing, Inventories & Cost Control
• Liaise closely with external laundry, dry-cleaning and linen rental companies, ensuring agreed quality and service standards are consistently met.
• Monitor quantities sent and received and verify delivery notes, discrepancies and additional services.
• Conduct regular inventories of linen, uniforms and Laundry/Linen Room supplies.
• Track losses, damages, shortages and unusual consumption and report them promptly to Housekeeping Management.
• Monitor outsourced services and costs, supporting the verification of monthly invoices against actual quantities and services provided. Record daily delivery notes accurately in the relevant cost control files.
• Assist with departmental requisitions and maintain appropriate stock levels of laundry supplies and operational materials.
• Team Leadership & Quality Control
• Supervise, train and support Laundry and Linen Room colleagues.
• Organize daily duties and operational priorities according to hotel requirements.
• Ensure consistent quality standards for all linen, uniforms and guest garments.
• Train the team in correct garment handling, stain awareness, equipment use and departmental procedures.
• Promote a culture of care, precision, ownership and accountability.
• Equipment, Maintenance & Safety
• Ensure all laundry machinery and equipment are correctly operated, cleaned and maintained.
• Report equipment defects and coordinate maintenance requirements with Engineering.
• Ensure correct use of laundry products and chemicals according to established procedures.
• Ensure compliance with all health, safety, hygiene and sustainability requirements.
• Administration & Communication
• Maintain accurate operational records, including linen inventories, uniform inventories, guest laundry records, outsourced laundry movements and stock-control files.
• Communicate daily priorities, shortages and operational issues to Housekeeping Management.
• Work closely with Housekeeping, Food & Beverage, Spa, Purchasing and Finance to ensure linen and uniform requirements are effectively managed.
• Maintain effective communication and follow-up with all external service providers.

Qualifications

• Previous Laundry, Linen Room or Housekeeping supervisory/management experience, preferably in a luxury hotel.
• Good knowledge of linen management, garment care, laundry processes and uniform operations.
• Strong organizational and inventory-control skills.
• Excellent attention to detail, particularly when handling guest clothing and valuable garments.
• Experience coordinating external laundries, dry cleaners or linen rental companies is preferred.
• Strong leadership, communication and problem-solving skills.
• Good cost awareness and ability to monitor quantities, inventories and supplier services.
• High level of professionalism, accuracy and discretion.
• Package is aligned with experience and varies from 30k€ to 35k€ annually. The salary range for this position is indicative and provided as a guide. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.