Floor Manager - HSK

Rosewood Rome; Roma; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Salary range €25k–€30k

Job summary

Rosewood Rome is seeking a Floor Manager to oversee all Housekeeping Rooms operations, leading Floor Supervisors, Room Attendants and Housemen to uphold Rosewood's luxury standards in cleanliness, turndown, and room presentation.

You will coach and mentor the team, ensure effective daily briefings, and coordinate with Front Office to meet guest priorities, while maintaining SOPs and high service quality. This role emphasizes attention to detail and operational excellence.

Qualifications

• Previous Housekeeping management or supervisory experience within a luxury hotel environment.
• Strong knowledge of luxury room cleaning, turndown, inspection and guest service standards.
• Good knowledge of LQA and Forbes luxury service standards.
• Proven leadership skills with the ability to coach, mentor, train and motivate a diverse team.
• Excellent organizational, administrative, inventory and operational skills.
• Exceptional attention to detail with a strong focus on quality and consistency.

Responsibilities

• Oversee daily Housekeeping Rooms operations and ensure efficient service delivery.
• Lead Floor Supervisors, Room Attendants and Housemen; coach and develop the team.
• Ensure consistent luxury standards in cleaning, turndown and room presentation.
• Coordinate with Front Office for guest priorities and room status updates.
• Maintain SOPs, inventory, and reporting for Rooms operations.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Housekeeping management

Luxury hotel standards

Leadership

Guest service standards

Job description

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place – creating a future where people and place enrich one another.

Position Overview

At Rosewood, we believe in creating A Sense of Place® for every guest. The Floor Manager is responsible for overseeing all Housekeeping Rooms operations, ensuring guest rooms, suites, corridors and related service areas consistently reflect the highest standards of cleanliness, luxury, comfort and personalized care. This position combines strong operational leadership with meticulous attention to detail, quality control and guest service. The Floor Manager leads the Floor Supervisors, Room Attendants and Housemen, acting as a coach, mentor and trainer, while ensuring efficient daily operations, effective communication and continuous development of the team.

Key Responsibilities

• Rooms Operations & Quality Control
  • Oversee all daily Housekeeping Rooms operations, ensuring efficient organization and execution of services.
  • Monitor room status, arrivals, departures, VIPs, special requests and operational priorities throughout the day.
  • Conduct regular inspections of guest rooms, suites, corridors, pantries and service areas to ensure compliance with Rosewood standards.
  • Ensure cleaning, turndown, amenities and room presentation consistently meet the property’s luxury standards.
  • Maintain a strong knowledge and understanding of LQA and Forbes standards, ensuring these are consistently applied throughout the Rooms operation.
  • Ensure guest rooms are released accurately and on time, coordinating closely with Front Office when priorities arise.
• Team Leadership, Coaching & Development
  • Lead, supervise and support Floor Supervisors, Room Attendants and Housemen.
  • Act as a coach, mentor and trainer, promoting professional growth, engagement and accountability.
  • Ensure daily briefings and shift handovers are effective and operational priorities are clearly communicated.
  • Monitor team performance, productivity and service standards, providing continuous feedback and coaching.
  • Support onboarding and training of new colleagues and identify ongoing training needs.
  • Foster a positive, collaborative and respectful working environment.
• Ensure guest preferences, profiles and special requests are accurately communicated and implemented.
• Handle and resolve guest complaints promptly and professionally, ensuring appropriate follow-up and service recovery.
• Anticipate guest needs and encourage the team to recognize opportunities for thoughtful personalization.
• Collaborate with Guest Services and other departments to ensure seamless, personalized experiences.
• Equipment, Supplies & Space Care
  • Ensure guest floors, Housekeeping pantries, linen rooms and storage areas are maintained clean, organized and operationally efficient.
  • Ensure sufficient linen, amenities, guest supplies and operational materials are available at all times according to established par levels.
  • Prepare and follow up on departmental requisitions amenities and Housekeeping supplies.
  • Follow up on maintenance issues, damages and out-of-order items in coordination with Engineering.
  • Conduct regular property walk-throughs with the Maintenance Manager, identifying maintenance needs within guestrooms, corridors, service areas and Housekeeping spaces and ensuring appropriate follow-up.
  • Ensure correct handling of Lost & Found items according to hotel procedures.
• Administration, Planning & Reporting
  • Oversee opening and closing procedures and ensure comprehensive handovers between shifts.
  • Ensure room status, guest profiles and operational information are accurately updated.
  • Maintain and review Housekeeping operational files, including deep cleaning, inventories, maintenance follow-up and departmental checklists.
  • Review daily staffing and assignments according to occupancy and operational needs.
  • Monitor productivity and support the efficient use of departmental resources.
  • Monitor stock requirements, upcoming operational needs and potential shortages, taking proactive action when necessary.
  • Prepare and review daily reports and communicate relevant information to Housekeeping leadership.
  • Participate in the Daily Calling meeting and other operational meetings as required.
• Professional Standards
  • Lead by example, maintaining a polished and professional appearance and demonstrating Rosewood values at all times.
  • Ensure consistent adherence to departmental SOPs, grooming standards and service procedures.
  • Promote a culture of ownership, attention to detail and continuous improvement.
  • Ensure compliance with all health, safety, hygiene, security and sustainability protocols.
  • Collaborate effectively with Front Office, Guest Services, Engineering, Laundry and other departments to ensure smooth hotel operations.

Qualifications

• Previous Housekeeping management or supervisory experience within a luxury hotel environment.
• Strong knowledge of luxury room cleaning, turndown, inspection and guest service standards.
• Good knowledge of LQA and Forbes luxury service standards.
• Proven leadership skills with the ability to coach, mentor, train and motivate a diverse team.
• Excellent organizational, administrative, inventory and operational skills.
• Exceptional attention to detail with a strong focus on quality and consistency.
• Strong interpersonal, communication and problem-solving skills.
• Confident in handling guest complaints and service recovery.
• Ability to manage priorities and make effective operational decisions in a fast-paced luxury environment.
• High level of discretion, professionalism and guest awareness.
• Package is aligned with experience and varies from 25k€ to 30k€ annually. The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.