Roma _ Client Advisor

Azienda Anonima; Spoleto; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Azienda Anonima, boutique a Roma, cerca un Client Advisor a tempo pieno per offrire un servizio clienti di alta qualità, con conoscenza dei prodotti e della storia del brand.

Il candidato ideale possiede passione per moda e lusso, esperienza nel settore, capacità di clienteling, teamwork e inglese fluente; sarà valorizzata anche una seconda lingua. Si lavora nello store, seguendo le linee visive del brand.

Competenze

• Esperienza nel settore fashion/luxury retail.
• Capacità di gestire obiettivi individuali e di negozio.
• Fluente in inglese (una seconda lingua è un plus).

Mansioni

• Fornire servizio clienti eccezionale.
• Gestire CRM e clienteling.
• Contribuire a visual merchandising e all'adattamento al contesto retail.
• Gestione cassa e post-vendita.

Conoscenze

Fashion & luxury

Customer service

Clienteling

Commercial awareness

Teamwork

English fluency

Strumenti

CRM

Cashier systems

Descrizione del lavoro

Descrizione dell’offerta di lavoro

For our Boutique in Rome, we are looking for a full-time Client Advisor.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Per una comprensione completa di questa opportunità e dei requisiti per essere un candidato di successo, continui a leggere.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
• Assist customers accordingly with selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the busi

ness

• Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• Build strong team collaborations
• Contribute to maintain the visual display of the products in accordance with visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Be confident with cashier procedures and after sales management
• Follow Company grooming, accordingly with the Company's standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion and luxury retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude
• Comfortable in client face activities and clienteling
• Ability to adapt to different customers
• Team-playing aptitude
• Strong communication skills
• Understanding of Retail
• KPIsDigital Ability
• Ability to work in a dynamic environment
• Fluent in English, a second language will be considered a plus