Retail Supervisor

Max Mara Fashion Group; Reggio Emilia; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Max Mara Fashion Group is seeking a Retail Supervisor to oversee sales outlet activities across the reference stores in Emilia-Romagna. You will ensure budgetary and brand standards are met, analyse diagnostic studies for rapid, tactical responses, and manage resources, people and investments.

You will lead staff training, enhance customer service, and push digital tools to improve operations while supporting sustainable practices within the brand framework.

Competenze

• Good knowledge of English (C1).
• Analytical skills.
• Full availability to travel.
• Previous experience in the role (at least 2 years).

Mansioni

• Achieves business targets (budget, turnover, profitability) and promotes store growth within the reference area.
• Manages costs consistently with the allocated budget.
• Maintains and improves store image, staff performance, products, and customer service levels.
• Manages POS staff selection, development and task assignment in line with objectives.
• Monitors stores' activities to implement quick, effective solutions.
• Provides staff training on products, customers, sales techniques, and coordinated brand touchpoints.
• Manages and controls assigned resources (people, costs, investments).
• Promotes learning through team and digital activities to improve effectiveness.
• Encourages adoption of digital technologies for process management and stakeholder relations.
• Promotes sustainable development actions across environment, processes and community.

Conoscenze

English (C1)

Analytical skills

Travel availability

Previous experience in role

Descrizione del lavoro

The Retail Supervisor is responsible for managing all the sales outlet activities assigned to them. Guaranteeing that the quantitative objectives (budget, turnover, profitability) and qualitative objectives (Brand image) defined are achieved, in line with the Brand guidelines and company standards. The core responsibilities of the role include: 1) guaranteeing that quantitative and qualitative objectives of the reference stores are achieved in economic terms (budget, turnover, profitability) and in terms of the correct Brand image; 2) analyzing and conducting "diagnostic" studies to provide a rapid response (tactically) based on the specific needs and context of the stores, focusing on a long‑term strategy. In the case of DOS (Directly Operated Stores) or Concessions, they are directly responsible for resources (people, costs, investments).
1.01 Achieves business targets (budget, turnover, profitability) and promotes the growth of stores in its reference area, in compliance with company guidelines
1.02 Manages all costs consistently with the allocated budget
1.03 Maintains and improves the image of the points of sale, the performance of the staff, the products, guaranteeing the customer a level of service in line with company standards and the philosophy of the Brand
1.04 Manages and controls the staff of the POS in terms of selection, development and assignment of adequate tasks and targets, in accordance with the business objectives and performance expectations of the stores in the assigned area
1.05 Monitors ongoing activities in the stores, both proactively and reactively, in order to implement quick solutions that allow you to maintain in line with business objectives
1.06 Is responsible for enhancing staff knowledge through suitable training activities, such as: products, customers, sales techniques, coordination of store activities with the other touchpoints of the Brand
1.07 Manages, coordinates and controls the assigned resources (people, costs and investments)
1.08 Promotes the development of Role learning through proactive, team and digital activities, aimed at innovation and improving the effectiveness/efficiency of one's Responsibilities
1.09 Promotes, adopts and develops the use of digital technologies within its function in relation to both process management and in relations with internal and external interlocutors involved in the business
1.10 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as an interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community

Qualifications

• Good Knowledge of English (C1)
• Analytical skills
• Full availability to travel
• Previous experience in the role (at least 2 years)

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