Retail Supervisor

Maxmarafashiongroup; Reggio Emilia; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Maxmarafashiongroup is seeking a Retail Supervisor to lead store operations across assigned outlets. You will ensure budgeted targets, brand image and customer service standards align with company guidelines.

The role requires analytical skills, English proficiency (C1), and willingness to travel; prior supervisory experience (at least 2 years) is essential. You will manage staff, budgets and digital initiatives to optimize store performance.

Competenze

• Analytical skills for diagnosing store performance
• Strong English proficiency (C1) for communications
• Willingness to travel to reference stores/regions
• Minimum 2 years’ experience in a retail supervisory role

Mansioni

• Achieves business targets (budget, turnover, profitability) for reference stores
• Manages store costs within the allocated budget
• Maintains and improves POS image and customer service levels
• Oversees POS staff selection, development and task assignment
• Monitors store activities to implement quick, effective solutions
• Promotes staff training on products, customers, and selling techniques
• Coordinates and controls resources (people, costs, investments)
• Encourages role learning and team/digital initiatives to improve effectiveness
• Promotes adoption of digital technologies for process management
• Supports sustainable development in environmental, processes and community aspects

Conoscenze

Analytical skills

English (C1)

Travel availability

2+ years experience

Descrizione del lavoro

The Retail Supervisor is responsible for managing all the sales outlet activities assigned to them. Guaranteeing that the quantitative objectives (budget, turnover, profitability) and qualitative objectives (Brand image) defined are achieved, in line with the Brand guidelines and company standards. The core responsibilities of the role include: 1) guaranteeing that quantitative and qualitative objectives of the reference stores are achieved in economic terms (budget, turnover, profitability) and in terms of the correct Brand image; 2) analyzing and conducting "diagnostic" studies to provide a rapid response (tactically) based on the specific needs and context of the stores, focusing on a long-term strategy. In the case of DOS (Directly Operated Stores) or Concessions, they are directly responsible for resources (people, costs, investments).

1. 1.01 Achieves business targets (budget, turnover, profitability) and promotes the growth of stores in its reference area, in compliance with company guidelines
2. 1.02 Manages all costs consistently with the allocated budget
3. 1.03 Maintains and improves the image of the points of sale, the performance of the staff, the products, guaranteeing the customer a level of service in line with company standards and the philosophy of the Brand
4. 1.04 Manages and controls the staff of the POS in terms of selection, development and assignment of adequate tasks and targets, in accordance with the business objectives and performance expectations of the stores in the assigned area
5. 1.05 Monitors ongoing activities in the stores, both proactively and reactively, in order to implement quick solutions that allow you to maintain in line with business objectives
6. 1.06 Is responsible for enhancing staff knowledge through suitable training activities, such as: products, customers, sales techniques, coordination of store activities with the other touchpoints of the Brand
7. 1.07 Manages, coordinates and controls the assigned resources (people, costs and investments)
8. 1.08 Promotes the development of Role learning through proactive, team and digital activities, aimed at innovation and improving the effectiveness/efficiency of one's Responsibilities
9. 1.09 Promotes, adopts and develops the use of digital technologies within its function in relation to both process management and in relations with internal and external interlocutors involved in the business
10. 1.10 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as an interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community

• Good Knowledge of English (C1)
• Analytical skills
• Full availability to travel
• Previous experience in the role (at least 2 years)