Retail Sales Manager: Lead Customer Experience

michaels; Italia; In loco; EUR 17.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Descrizione del lavoro

The Michaels Companies Inc. is seeking a Store Sales Manager in Columbus, OH to lead a high-performing selling culture and deliver strong sales and an engaging customer experience.

You will oversee front-end operations, coach teams, manage events, and drive omni-channel service including BOPIS and Same Day Delivery. Ideal candidates have 3+ years of retail leadership, strong coaching skills, and proficiency with POS systems.

Competenze

• 3+ years retail leadership experience.
• Experience coaching customer service and selling behaviors.
• Ability to manage store operations and POS systems.

Mansioni

• Lead front-end and service operations to drive sales.
• Model customer experience and selling behaviors.
• Provide MOD coverage and floor leadership.
• Oversee store programs and events and loyalty enrollment.
• Ensure SOPs, policy execution, and asset protection.

Conoscenze

Retail leadership

Customer service coaching

Store operations

POS systems

Strumenti

POS systems

Self-Checkout systems

Descrizione del lavoro

The Michaels Companies Inc. is seeking a Store Sales Manager in Columbus, OH to lead a high-performing selling culture and deliver strong sales and an engaging customer experience.

You will oversee front-end operations, coach teams, manage events, and drive omni-channel service including BOPIS and Same Day Delivery. Ideal candidates have 3+ years of retail leadership, strong coaching skills, and proficiency with POS systems.