Retail It Engineer Lead

Tory Burch; Lazio; In loco; EUR 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Exclusive sample sales access

Free executive coaching

Descrizione del lavoro

Tory Burch in Milano, Italy is seeking an IT leader for retail technology delivery and operations across stores. You will lead feature development for POS, clienteling, store reporting, payments, and maintain uptime.

The role requires 8+ years in IT with retail focus, strong stakeholder management, travel across Italy and the EU, and fluency in English. We offer generous benefits, employee discounts, and opportunities for growth.

Competenze

• 8+ years of IT experience, with at least 6 years in a retail‑focused environment.
• Proven track record of managing and deploying modern POS systems and retail applications.
• Strong understanding of retail operations, store infrastructure, and customer‑facing technologies.
• Experience with project management methodologies and tools.

Mansioni

• Own store technology delivery & operations.
• Lead feature development and on‑call for POS, clienteling, store reporting, and payments; run incident/root cause analysis, harden releases, and monitor uptime, authorization success rates, and tender reliability.
• Launch & scale new stores and relocations.
• Partner with Retail Ops to stage POS devices, payment terminals, and clienteling iPads for new store openings; ensure configuration, integrations, security, and acceptance tests are complete before doors open.
• Integrate payments & clienteling. Work with payment and POS partners and clienteling platforms to deliver frictionless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements.
• Enable omnichannel store experiences. Coordinate with Global OMS and eCommerce teams to support BOPIS, ship‑from‑store, and remote selling; track store‑level SLAs and inventory & price accuracy.

Conoscenze

Communication

Stakeholder management

Project management

English fluent

Strumenti

POS systems

Retail applications

Payment terminals

Descrizione del lavoro

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose‑led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance.

• Your overall well‑being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on‑demand.

Your Key Responsibilities include:

• Own store technology delivery & operations.
• Lead feature development and on‑call for POS, clienteling, store reporting, and payments; run incident/root cause analysis, harden releases, and monitor uptime, authorization success rates, and tender reliability.
• Launch & scale new stores and relocations.
• Partner with Retail Ops to stage POS devices, payment terminals, and clienteling iPads for new store openings; ensure configuration, integrations, security, and acceptance tests are complete before doors open.
• Integrate payments & clienteling. Work with payment and POS partners and clienteling platforms to deliver frictionless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements.
• Enable omnichannel store experiences. Coordinate with Global OMS and eCommerce teams to support BOPIS, ship‑from‑store, and remote selling; track store‑level SLAs and inventory & price accuracy that underpin these journeys.
• Manage vendor relationships and coordinate with external partners for hardware, software, and network services.
• Participate in strategic planning for retail technology evolution and innovation.
• Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure.
• Measure & improve. Maintain dashboards for latency, error budgets, device health, and store uptime; prioritize backlogs with data; align release calendars with trade/holiday peaks and change‑management controls.

Requirements:

• Minimum 8 years of experience in IT, with at least 6 years in a retail‑focused environment.
• Proven track record of managing and deploying modern POS systems and retail applications.
• Strong understanding of retail operations, store infrastructure, and customer‑facing technologies.
• Experience with project management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Fluent in English; additional European languages are a plus.
• Willingness to travel across Italy and EU regions as needed with overnight travel.

To Land This Role:

Why You’ll Want to Join Our Team:

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no \"I\" in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

SummaryLocation: Milano, ItalyType: Full time