Retail Experience & Training Intern

Max-Mara-Fashion-Group; Reggio Emilia; In loco; EUR 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Passion for fashion

Descrizione del lavoro

Max-Mara-Fashion-Group seeks a Retail Excellence Specialist to execute customer experience projects for Marina Rinaldi direct stores, and to analyse, design, implement and monitor e-learning training tools for sales staff.

You will operationally implement initiatives to improve offline consumer experience, in collaboration with the retail network and store leaders. You will train staff, prioritise interventions and provide feedback to improve in-store performance.

Competenze

• Experience planning and organising retail training initiatives.
• Ability to collect feedback and translate into training content.
• Experience designing and delivering training to sales staff.

Mansioni

• Supports REM to draw the Road Map of retail initiatives with priorities.
• Plans and transforms operational projects into retailer interventions.
• Implements governance and develops monitoring/reporting tools for initiatives.
• Supports planning and coordination of training contents for sellers and delegated specialists.
• Collaborates with REM and external stakeholders to report feedback for in-store improvements.
• Contributes to digitalisation of training content with E-Learning teams.
• Designs new training streams to drive innovation in learning.
• Manages collection/production of information for engaging training formats.
• Coordinates with REM, Phygital Channels Manager and external stakeholders for DOS initiatives.
• Promotes use of digital technologies and E-Learning tools.

Conoscenze

E-learning design

Training delivery

Project coordination

Data collection & reporting

Descrizione del lavoro

Max-Mara-Fashion-Group seeks a Retail Excellence Specialist to execute customer experience projects for Marina Rinaldi direct stores, and to analyse, design, implement and monitor e-learning training tools for sales staff.

You will operationally implement initiatives to improve offline consumer experience, in collaboration with the retail network and store leaders. You will train staff, prioritise interventions and provide feedback to improve in-store performance.