Remote Tech Support Engineer - Data Backup & Security

Object First; Milano; In loco; EUR 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work options

Modern equipment provided

Paid annual leave

Descrizione del lavoro

Object First, now part of the Veeam family, seeks a Technical Support Engineer to help customers with storage and backup challenges. You will diagnose issues, guide configurations, and collaborate with cross-functional teams to deliver reliable, secure backups using Veeam products.

The role requires strong technical support background, experience with VMware/Hyper-V, and fluency in English and Italian, with remote work options available and modern equipment provided.

Competenze

• Experience in technical support, preferably in data backup or storage solutions.
• Strong knowledge of Veeam data backup products.
• Experience with VMware ESXi/vSphere, Hyper-V, and cloud integration.
• Proficiency in English and Italian.

Mansioni

• Provide efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to the product.
• Collaborate with cross-functional teams to promptly resolve complex technical problems.
• Guide customers through proper configurations and best practices for an exceptional experience.
• Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
• Stay updated on industry trends and emerging technologies in data backups and security.
• Support the development of documentation by validating procedures, building lab environments or drafting content.
• Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.

Conoscenze

Technical support

Veeam backup

Ubuntu/Linux

Windows Server

English & Italian

Communications

Strumenti

VMware ESXi/vSphere

Hyper-V / Failover cluster

Public clouds

Descrizione del lavoro

Object First, now part of the Veeam family, seeks a Technical Support Engineer to help customers with storage and backup challenges. You will diagnose issues, guide configurations, and collaborate with cross-functional teams to deliver reliable, secure backups using Veeam products.

The role requires strong technical support background, experience with VMware/Hyper-V, and fluency in English and Italian, with remote work options available and modern equipment provided.