Remote Service Technician (H/F/D) (M/F/X)

Brainfield It; Ne; Remote; EUR 38,000 - 44,000; Full time

Benefits offered by this job

Permanent contract

Remote service role

Salary €38k–€44k per year

Job summary

Unox is seeking a Remote Service Technician to support customers by phone and email across Italy. You will provide remote technical assistance, troubleshoot product issues, and coordinate with internal teams to ensure fast resolutions.

Requirements include a technical background, excellent proficiency in Dutch, and willingness to travel for trainings. English is a plus. The role offers a permanent contract with a gross salary of €38,000–€44,000 per year.

Qualifications

• Technical background required.
• Excellent proficiency in Dutch.
• English proficiency a plus.
• Willingness to travel for customer support and internal trainings.

Responsibilities

• Provide remote technical support by phone or email to customers.
• Assist customers with operation and use of products and services, troubleshooting issues.
• Manage return activities and coordinate with internal field technical teams.
• Prepare reports on the most frequent causes of a failure or malfunctioning.

Skills

Technical background

Dutch

English (bonus)

Job description

On behalf of one of our clients, Unox, a leading company in the professional oven sector, recognized for its innovative spirit and high-quality solutions, we are seeking a Remote Service Technician (aka Service Experience) to cover an assigned geographic area by phone or e-mails.

In this role, you will be responsible for remote technical support to the clients, ensuring service excellence and customer satisfaction within your territory.

Key Responsibilities

• Providing technical assistance by telephone or emails to customers who contact the company for clarifications on how to operate and use the company products
• Supporting customers regarding the operation and use of the company's products and services, identifying solutions and providing assistance to eliminate the causes of a failure or malfuntion and to ensure correct operation
• Manage return activities
• Forward the problems encountered to the company internal field technical support teams
• Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning
• Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products

Requirements

• Technical background
• Excellent proficiency in Dutch
• Proficiency in English is a plus
• Strong communication and problem-solving skills
• Willingness to travel for customer support and internal trainings

What we offer

• Working Conditions and Benefits
• Permanent contract
• Gross annual salary ranging from €38,000 to €44,000