Remote-Ready Operations Lead: Support & AI

Bending Spoons; Lombardia; On-site; EUR 40,000 - 83,000; Full time

Benefits offered by this job

Talented teams

Growth opportunities

All These Benefits

Equity potential

Job summary

Bending Spoons in Milan, Italy, seeks a talented, driven, collaborative specialist to elevate customer support. You will improve operations, design scalable systems, partner with Product and Engineering, and ensure support keeps pace with launches and acquisitions.

You’ll use data and AI to drive performance, shape the customer experience for new products, and contribute to a fast-moving, ethical, equity-focused environment where early-career Spooners take on major projects and grow rapidly.

Qualifications

• Demonstrates strong problem-solving from first principles.
• Shows extreme drive and ownership; takes responsibility for work.
• Collaborates well with others and supports the best idea for the team.
• Reads, writes and speaks proficient English.

Responsibilities

• Improve customer support operations across projects, including provider onboarding and redesign of support delivery.
• Build and enhance scalable support systems: help centers, chatbots, automated flows, AI-powered answers.
• Collaborate with Product and Engineering to identify recurring issues and turn insights into product improvements.
• Shape support experiences for newly acquired products, aligning operations, tools and processes.
• Use data and AI to measure support performance and identify improvement opportunities.

Skills

Reasoning ability

Drive

Team spirit

Proficiency in English

Job description

Bending Spoons in Milan, Italy, seeks a talented, driven, collaborative specialist to elevate customer support. You will improve operations, design scalable systems, partner with Product and Engineering, and ensure support keeps pace with launches and acquisitions.

You’ll use data and AI to drive performance, shape the customer experience for new products, and contribute to a fast-moving, ethical, equity-focused environment where early-career Spooners take on major projects and grow rapidly.