Operations Lead: AI-Powered Customer Support

Bending Spoons; Lombardia; Hybrid; EUR 39,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Remote working

Learning and training support

Top-tier health insurance

Relocation support

Job summary

Bending Spoons is seeking a talented, driven, and collaborative individual to join the Customer Support department. You will work on day-to-day operations and long-term projects to build processes and systems for efficient, scalable support.

You’ll collaborate with Product and Engineering to translate insights into product improvements and help shape the support experience for newly acquired products. Strong English proficiency and a proactive mindset are essential.

Qualifications

• Ability to reason from first principles and structure ideas clearly.
• Ambition, initiative, and accountability for work.
• Collaborative and helpful attitude within a team.
• Fluent English reading, writing and speaking.

Responsibilities

• Improve customer support operations through projects like onboarding external providers and redesigning support organization.
• Build scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions for fast, accurate responses.
• Collaborate with Product and Engineering to identify recurring issues and drive product improvements from support insights.
• Shape the support experience for new products after acquisitions, aligning operations, tools and processes.
• Use data and AI to measure support performance and quantify improvements.

Skills

Reasoning ability

Drive

Team spirit

Proficiency in English

Job description

Bending Spoons is seeking a talented, driven, and collaborative individual to join the Customer Support department. You will work on day-to-day operations and long-term projects to build processes and systems for efficient, scalable support.

You’ll collaborate with Product and Engineering to translate insights into product improvements and help shape the support experience for newly acquired products. Strong English proficiency and a proactive mindset are essential.