Remote EV Charging Tech Support Specialist

Alpitronic; Bergamo; In loco; EUR 32.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training opportunities

Bonus program

Additional company benefits

Descrizione del lavoro

Alpitronic is seeking a skilled remote technical support specialist in Bergamo to assist customers, service partners, and field technicians from the office. You will diagnose issues on Hyperchargers, guide现场 technicians remotely, and manage cases within SLAs.

The ideal candidate has strong troubleshooting and English language skills, plus German or French, and can work in a 24/7 shift-based environment. Training and career growth opportunities are offered.

Competenze

• Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role.
• Strong troubleshooting, analytical, and problem-solving skills.
• Clear written and verbal communication skills, with the ability to guide technicians remotely.
• Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment.
• Customer-focused, proactive, and structured approach to work.
• Ability to work independently and within an international team.
• Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays.
• Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage.
• Professional fluency in English and either German or French is mandatory

Mansioni

• Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
• Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
• Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
• Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
• Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
• Collaborate with internal teams to improve troubleshooting procedures and service quality

Conoscenze

English fluency

German or French

Troubleshooting

Technical support

Customer-focused

Formazione

Technical education or relevant experience

Descrizione del lavoro

Alpitronic is seeking a skilled remote technical support specialist in Bergamo to assist customers, service partners, and field technicians from the office. You will diagnose issues on Hyperchargers, guide现场 technicians remotely, and manage cases within SLAs.

The ideal candidate has strong troubleshooting and English language skills, plus German or French, and can work in a 24/7 shift-based environment. Training and career growth opportunities are offered.