Remote Director, Professional Services (AI-Driven)

Jobgether SRL

Italia

Remoto

EUR 116.000 - 170.000

Tempo pieno

7 ore fa

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Descrizione del lavoro

Jobgether SRL, on behalf of a partner, seeks a Director of Professional Services for WordPress VIP, based in Italy. This senior leader will oversee migrations, implementations, and complex enterprise engagements, with revenue and margin ownership and an AI-augmented delivery model.

You will lead engineers and delivery managers, define offerings, price engagements, and collaborate with Sales, Product, Support, and Account Management to shape strategy and value delivery in a fully remote,

Competenze

8+ years of leadership experience in Professional Services, implementation, technical consulting, or a related delivery function.
5+ years delivering services for enterprise SaaS or PaaS customers, ideally involving large-scale migrations, implementations, or custom development.
Proven experience building and managing a services portfolio, including defining offerings, establishing pricing, creating repeatable delivery models, and balancing standardization with customer-specific requirements.
Demonstrated commercial ownership beyond delivery, including experience partnering with Sales on scoping and pricing, identifying expansion opportunities, and connecting services performance to revenue, retention, and margin.
Strong understanding of AI-augmented delivery models, with practical experience using AI to improve operational workflows, delivery efficiency, and team capacity.
Demonstrated ability to work effectively with executive-level internal and external stakeholders and communicate complex issues clearly and persuasively.
Proven people leadership and performance-management experience, including coaching individual contributors, delivery leads, and managers in partnership with HR.
An operator-first mindset with the ability to move between strategic planning and detailed delivery challenges.
Strong commercial judgment, with the ability to understand and communicate revenue and margin performance alongside customer and operational outcomes.
Excellent written and verbal communication skills, particularly when scoping complex engagements, managing escalations, and influencing senior stakeholders.

Mansioni

Lead and manage a Professional Services organization comprising engineers and delivery managers, overseeing migrations, implementations, and custom enterprise engagements.
Own end-to-end delivery performance, including project health, escalations, customer outcomes, quality, timelines, scope, and operational execution.
Build an AI-augmented delivery organization that uses AI to accelerate execution, improve time-to-value, increase efficiency, and create capacity for more complex work.
Develop and maintain a clear portfolio of Professional Services offerings that can be consistently scoped, priced, sold, and delivered while retaining appropriate flexibility for enterprise customers.
Own the commercial performance of Professional Services, including revenue, margin, engagement pricing, expansion opportunities, and the connection between delivery outcomes, retention, and growth.
Partner with Sales and Account Management to scope and price engagements accurately, manage the transition from sales to delivery, and identify opportunities to expand customer relationships.
Establish and execute the strategic direction and operating plan for Professional Services as part of the broader Customer Experience leadership team.
Differentiate the services portfolio in the market by defining its unique value proposition and developing evidence of customer and business impact.
Collaborate with Product, Support, and Account Management to establish feedback loops that improve both services and the underlying platform.
Represent Professional Services with senior internal and external stakeholders, including executive customer contacts, particularly during complex or at-risk engagements.
Coach and develop delivery professionals into stronger practitioners and delivery leaders through clear expectations, direct feedback, performance management, and hands-on leadership.