Remote Crypto Chat Support Specialist (JP/EN)

SupportYourApp; Venezia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global support services company is seeking a Chat Support Consultant to provide excellent customer support in crypto trading while working fully remotely. The ideal candidate will be fluent in Japanese and English, with experience in online customer support, and strong problem-solving skills. Join a dynamic team and enjoy a flexible schedule with various benefits including good bonuses and a rewards system.

Servizi

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Work-life balance

Competenze

• 6–12 months of online customer support experience preferred in crypto or financial services.
• Experience in live chat support and handling inquiries.
• Positive and responsible attitude essential.

Mansioni

• Provide excellent customer support in crypto trading via live chat, tickets, and email.
• Manage complaints and provide valid information to customer requests.
• Deliver constructive feedback and maintain up-to-date knowledge of the trading platform.

Conoscenze

Native Japanese

Strong English proficiency

Online customer support experience

Problem-solving skills

Knowledge of crypto industry

Strumenti

CRM experience

Descrizione del lavoro

A global support services company is seeking a Chat Support Consultant to provide excellent customer support in crypto trading while working fully remotely. The ideal candidate will be fluent in Japanese and English, with experience in online customer support, and strong problem-solving skills. Join a dynamic team and enjoy a flexible schedule with various benefits including good bonuses and a rewards system.