Remote Client Relations Concierge Support Specialist

Assetara Limited; Napoli; On-site; EUR 30,000 - 42,000; Full time

Job summary

Assetara Limited in Naples, Italy is seeking a Client Relationship & Support Specialist to work remotely via the Assetara platform. You will be a key point of contact for clients, providing professional, concierge-level account assistance and guiding platform navigation within compliant boundaries.

In this role, you will handle client communications, CRM notes, queue and SLA management, and escalation when issues arise, always upholding security and data protection rules.

Qualifications

• Professional remote client communication and service orientation.
• Experience with CRM data entry and maintenance.
• Familiarity with compliance and data protection basics.

Responsibilities

• Provide professional, warm, and concise client communications within Assetara workspace.
• Deliver concierge-level support and assist clients with platform navigation.
• Manage client queues, SLA adherence, and proactive outreach to clients.

Skills

Client communication

CRM administration

Compliance awareness

Remote work discipline

Tools

CRM software

Job description

Assetara Limited in Naples, Italy is seeking a Client Relationship & Support Specialist to work remotely via the Assetara platform. You will be a key point of contact for clients, providing professional, concierge-level account assistance and guiding platform navigation within compliant boundaries.

In this role, you will handle client communications, CRM notes, queue and SLA management, and escalation when issues arise, always upholding security and data protection rules.