Quality Assurance Ambassador

Hekanize; Padova; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Hekanize seeks a QA Ambassador to guard our software’s quality and reliability, acting as a bridge between customer needs and technical development. The role emphasizes meticulous test execution, workflow optimization, and direct user support for a seamless platform experience.

Your typical day includes defining acceptance criteria, performing functional and regression testing, managing Jira workflows, and providing L2 customer support.

Competenze

• 1–2 years in Quality Assurance, software testing, or advanced technical support (SaaS a plus).
• Bachelor’s degree in Computer Science, Engineering, Economics, or related field with a process mindset.
• Excellent attention to detail and ability to translate user feedback into clear specs.
• Experience with Jira and manual/functional/regression testing.

Mansioni

• QA Execution & Manual Testing of new features and release candidates.
• Define acceptance criteria and perform testing to ensure quality.
• Manage QA workflow within Jira to support continuous delivery.
• Analyze customer portal reports and translate findings into developer tasks.
• Collaborate with backend, frontend, and AI teams to align quality requirements.
• Review and sign off on features before production release.

Conoscenze

QA Execution

Manual Testing

Jira

Customer Support

Release Approval

Cross-functional

Analytical Thinking

Attention to Detail

Formazione

Bachelor’s degree in Computer Science, Engineering, Economics, or related field

Strumenti

Jira

Descrizione del lavoro

As a QA Ambassador, you will be the guardian of our software’s quality and reliability. Your goal is to

ensure that every release meets Hekanize’s high standards, acting as a vital bridge between

customer needs and technical development.

This role focuses on meticulous test execution, workflow optimization, and direct user support to

ensure a seamless platform experience.

Your Typical Day

• QA Execution & Manual Testing: Define acceptance criteria for new features and perform functional, regression, and integration testing on release candidates.
• Workflow Management: Manage and optimize the QA workflow within Jira to support a continuous and organized delivery process.
• Customer Support (L2): Analyze reports from the customer portal, identifying bugs or areas for improvement and translating them into technical specifications for developers.
• Cross-functional Alignment: Collaborate constantly with backend, frontend, and AI teams to ensure a shared understanding of quality requirements.
• Release Approval: Verify and sign off on individual features before they are deployed to production.
• Experience: 1-2 years in Quality Assurance, software testing, or advanced technical support roles (SaaS experience is a plus).
• Attention to Detail: A near-perfectionist approach to identifying bugs, inconsistencies, and edge cases.
• Analytical Mindset: Ability to break down complex problems and translate vague user feedback into clear technical requirements.
• Education: Bachelor’s degree in Computer Science, Engineering, Economics, or related fields with a strong process-oriented mindset.

About Hekanize

Hekanize develops Heka, a cutting-edge SaaS platform that revolutionizes retail operations for luxury brands and large-scale distribution chains.