Project Manager

EUROPEAN DYNAMICS Group; Italia; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote EU work

Competitive remuneration package

Job summary

EUROPEAN DYNAMICS is seeking an Operations Support Engineer fluent in English to work remotely within the EU, collaborating with the Development team and the client’s IT group on site for initial assignment.

You will manage system maintenance, incident resolution, and release activities across environments, leveraging ITIL practices, Linux and CI/CD tooling, and observability platforms to ensure security, performance and continuous service.

Qualifications

• University degree in IT or relevant discipline with at least 5 years of IT experience.
• Minimum 3 years in IT operations or application/system support, incl. L2 support.
• Experience with ITIL-aligned processes and change/release management.
• Excellent ITIL knowledge covering Incident, Problem, Change, Release and Event Mgmt.
• Proficiency with ServiceNow or similar ITSM tools.

Responsibilities

• Ensure operational maintenance and continuity after operations entry.
• Provide second-level support for incidents, problems and service requests.
• Monitor system health using observability tools and respond to alerts.
• Coordinate with DevSecOps for deployments and automation improvements.
• Participate in change and release management activities.
• Maintain runbooks, knowledge base articles and handover materials.
• Provide operational support for middleware and integration components.

Skills

ITIL service management

Incident & problem management

DevSecOps collaboration

Observability & monitoring

English proficiency

Education

Bachelor's degree in IT

Tools

ServiceNow

Linux

CI/CD tooling

Container orchestration

APIs & middleware

Job description

We currently have a vacancy for an Operations Support Engineer fluentin English, to offer his/her services as an expert who will perform their services remotely within EU. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

Tasks

• Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments.
• Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels.
• Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority's technical, operational and security baselines.
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation.
• Collaborate with Database Administrators, Architects and the CA's Operational teams to ensure effective system operation, configuration management and change control.
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing.
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise.
• Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.

Qualifications

• University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT.
• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems.
• Experience working within ITIL-aligned frameworks and structured change and release-management processes.
• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management.
• Proficiency with IT service management tools such as Service Now etc.
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of application runtime environments, APIs, middleware and integration technologies such as: API management and gateway platforms.
• Event streaming and message-oriented middleware.
• Data transformation and mapping tools.
• Identity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.).
• Web infrastructure and content-management platforms.
• Mobile build and deployment pipelines.
• Knowledge of database performance monitoring, backup and recovery coordination.
• Familiarity with system hardening, patching and vulnerability remediation.
• Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools, ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification will be an asset.
• Excellent command of the English language.

Remuneration

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience.

All applications will be treated as confidential.

Company

EUROPEAN DYNAMICS ( www.eurodyn.com ) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%.