Program Manager, Tell Amazon

Amazon; Milano; In loco; EUR 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Amazon Italia Services Srl is seeking a Program Manager to lead a key customer trust feature across Amazon stores worldwide, safeguarding product pages and enhancing the shopping experience.

You will drive automation strategies, partner with Product and Engineering, and translate data and ML insights into actionable improvements for risk detection and customer trust.

5+ years of program management, data-driven mindset, and ability to communicate results to senior leadership are required.

Competenze

• 5+ years of program or project management experience.
• Experience using data and metrics to determine improvements.
• Experience owning program strategy, end-to-end delivery, and reporting to senior leadership.
• Knowledge of general AI tools.
• Experience solving complex problems under tight schedules.

Mansioni

• Develop automation strategies and drive AI implementation to boost efficiency and risk detection at scale.
• Partner with Product and Engineering to define requirements and shape roadmaps.
• Use data and ML insights to identify trends and mitigate emerging risks.
• Lead cross-functional initiatives to streamline processes and reduce manual work.
• Draft deep-dive documents and present strategic recommendations to senior leadership.

Conoscenze

Program management

Data-driven

Stakeholder communication

AI tools knowledge

Problem solving

Strumenti

AI tools

Descrizione del lavoro

Job ID: 10542391 | Amazon Italia Services Srl - B97

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

Key job responsibilities

• Developing automation strategies and driving AI implementation to enhance operational efficiency and scale risk detection capabilities.
• Partnering closely with Product and Engineering teams to define requirements, shape product roadmaps, and deliver solutions that improve the customer experience.
• Leveraging data analysis and machine learning insights to proactively identify trends, predict emerging risks, and prevent issues before they impact customers.
• Leading cross-functional initiatives to streamline processes, reduce manual effort, and continuously improve our risk management operations.
• Drafting and presenting deep-dive documents and strategic recommendations to senior leadership, translating complex findings into actionable next steps.

A day in the life

• Identifying opportunities to automate risk detection and enforcement processes, reducing manual intervention and improving response times.
• Collaborating with Product and Engineering teams to test, refine, and deploy automated solutions that address emerging risk patterns.
• Analyzing automation performance metrics to measure effectiveness, identify gaps, and iterate on existing workflows.
• Developing and maintaining documentation on automated systems, including decision logic, escalation paths, and performance benchmarks.
• Monitoring automated risk signals and conducting quality control checks to ensure accuracy, identifying false positives and false negatives, and feeding learnings back into the system to continuously improve detection precision.

About the team

At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the Customer & Partner Trust team works with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of general AI tools
• Experience in complex problem solving, and working in a tight schedule environment

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Location: ES, Community of Madrid, Madrid

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.