Program Manager and PMO

frog; Milano; Ibrido; EUR 30.000 - 39.000; Tempo pieno

Descrizione del lavoro

frog Innovation Team in Milan is seeking an Associate Consultant to join a diverse, international creative team delivering product and service innovation.

You will work across Connected Experiences and Digital Platforms with Global brands, collaborating with Capgemini Invent, and contribute to governance, reporting, and AI-enhanced workflows.

Competenze

• 1-3 years of project management, business operations in consultancy or related industry.
• Experience in reporting and data visualisation tools to transform data into actionable insights.
• Ability to embed AI at the core of daily work to improve planning and workflows.

Mansioni

• Collect, organize, and maintain internal and external projects for visibility across activities and outcomes.
• Create and maintain reports and dashboards that support decision-making and governance.
• Apply an AI-first approach to daily activities, using AI tools to improve productivity and reporting quality.
• Support planning, tracking and execution of multidisciplinary innovation programs and initiatives.
• Assist in preparation and follow-up of project reviews and milestones to maintain alignment and momentum.
• Monitor program performance, milestones, dependencies and KPIs to identify trends and risks.
• Support resource planning, contracting and forecasting by maintaining team capacity and workload data.

Conoscenze

Analytical mindset

Organizational skills

Power BI

AI-first mindset

English and Italian

Cross-functional collaboration

Problem solving

Multidisciplinary teamwork

Attention to detail

Formazione

University degree (business/tech/social science)

Strumenti

Power BI

Descrizione del lavoro

frog is one of the world’s most successful innovation and creative consultancies.

Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and engineering expertise. As a catalyst for diversity and global acceleration, we welcome international talents to join us in a flat and open environment, promoting curiosity, experimentation, cultural cross-pollination, and collaboration.

Why join frog?

frog is the reinvention & experience partner for the eco-digital era, global leader in CX Strategy by analysts and awards. Together with our clients, we innovate with purpose, using strategy, creativity, tech, data and AI to advance people and planet.

We are dreamers and doers who are relentless about challenging the status quo to win hearts and move markets.

As part of Capgemini Invent, we bring diverse skillsets to unleash growth, build superior experiences and create lasting impact at scale — fusing art and science to realize the future.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What will you be doing?

Working across a global innovation environment, Program Managers support the successful execution of internal and external multidisciplinary programs while helping teams maintain visibility, structure, and operational rigor. They contribute to both program activities and the systems, processes, and information that enable effective delivery.

As a junior Program Manager, you will help coordinate key initiatives while supporting the operational heartbeat of the Innovation Team. You will work across planning, reporting, knowledge management, business tracking, and performance analysis activities, helping identify trends, surface opportunities, improve workflows, and ensure leaders have the information needed to make timely and informed decisions.

What will you be doing?

• Collect, organize, and maintain internal and external projects, operational and business data to ensure visibility across activities, priorities and outcomes.
• Create and maintain reports, dashboards, trackers and documentation that support effective decision-making and program governance and internal studio operations.
• Apply an AI-first approach to daily activities, using AI tools to improve productivity, insight generation, reporting quality and operational efficiency.
• Support the planning, tracking and execution of multidisciplinary innovation programs and internal strategic initiatives
• Assist in the preparation and follow-up of project reviews, team ceremonies, and milestone checkpoints helping maintain alignment, accountability and momentum across initiatives
• Monitor program performance, milestones, dependencies and operational KPIs helping identify trends, risks and improvement opportunities
• Support resource planning and monitoring, internal contracting and operational forecasting activities by maintaining accurate information on team capacity, allocation and workload
• Manage supplier, procurement, contracting and data processing coordinating with legal teams to support governance, compliance and delivery readiness
• Gather, analyse and synthesize quantitative and qualitative information to generate actionable insights for team leadership and stakeholders, supporting in this way the preparation of business reviews, presentations and internal communications
• Identify opportunities to improve operational workflows, reporting, knowledge management practices and ways of working through standardization, AI-led optimization
• Contribute to the development and evolutions of tools, templates and operational practices that enable effective delivery

We want you to have:

• 1-3 years of professional experience in project management, business operations in a consultancy, agency or in a related industry
• An analytical mindset with the ability to gather, interpret and synthesize information from multiple sources
• Strong organizational skills and the ability to manage multiple priorities in a dynamic, fast-paced environment
• Experience in using reporting and data visualisation tools (e.g. Power BI) to transform data into clear actionable insights
• An AI-first mindset, with the ability to embed AI at the core of daily work to improve planning, reporting, analysis, knowledge management and workflow optimisation
• Excellent attention to detail and a commitment to producing accurate, high-quality work
• Confidence working with data, reports, trackers and dashboards to support decision-making and operational visibility
• Strong problem-solving skills and the ability to identify patterns, risks, and opportunities from qualitative and quantitative information
• Ability to collaborate effectively with multidisciplinary teams and build productive working relationships across different functions
• A proactive and curios attitude with a willingness to learn, take ownership and continuously improve ways of working
• Affinity with frog’s values, and a passion for creating products that meet people’s functional and emotional needs.
• Business level ability in English and Italian

It would be a bonus if you had:

• A university degree in a relevant business, technology, or social science discipline
• Experience in working within design teams integrating design and development setups with a good understanding of Agile, SCRUM, and Waterfall methodologies
• Academic or professional international experience, with exposure to multicultural environments and the ability to collaborate effectively across different geographies, cultures, and ways of working
• Exposure to resource planning, forecasting, KPIs tracking or operational governance activities
• Experience in working in consulting, innovation, design, technology or other project-based environments
• Every additional language is a plus!

Location: Milan, Italy (with flexibility for hybrid work and client travel)

Type of contract: Permanent employment contract

Job Classification: Metalworking Industry National Collective Labour Agreement (CCNL Metalmeccanico) – from Level B1

Position: Associate Consultant

Gross Annual Salary (RAL): from €30,000 to €39,000

The salary range indicated has been defined in compliance with European and national legislation on pay transparency.

The minimum value of the range corresponds to the minimum salary treatment established by the applicable National Collective Labour Agreement (CCNL) for the level and position indicated above and does not necessarily represent the starting salary. The compensation offered at the conclusion of the selection process will be determined based on the candidate’s skills, professional experience, level of seniority, and the specific characteristics of the selected profile, in line with the company’s compensation and job classification system, and in accordance with objective and gender-neutral criteria.

About the frog Innovation Team

The frog Innovation Team based in Milan, draws on the strengths of a diverse, multidisciplinary and international creative team established over 15 years ago, which has played a key role in shaping design and UX as we know them today.

We collaborate with frog and Capgemini teams globally, to drive product and service innovation from ideas to strategy to market, with a focus on Connected Experiences and Digital Platforms.

The team is working with Global 100 brands across key industries like Healthcare, Consumer Products, Fintech, Telco and Media to drive continuous business reinvention and innovation toward the cutting edge.

Equal Opportunities at frog

frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Work/Life Harmony

We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.