Professional Services Architect

Palo Alto Networks, Inc.; Lombardia; Remote; EUR 90,000 - 130,000; Full time

Job summary

Palo Alto Networks is seeking a Professional Services Architect to lead design and planning of Idira solutions for customers. You will coordinate with implementation services, sales, and product management to ensure solutions meet customer needs and security standards.

The role involves guiding customers through short- and long-term goals, applying best practices in privileged account security, and maintaining strong client relationships across geographies.

Qualifications

• 3+ years in Cybersecurity, Professional Services, or a client-facing technical leadership role.
• Exceptional stakeholder management and cross-functional leadership skills.
• Full professional proficiency in English; travel may be required occasionally.

Responsibilities

• Design and architect Idira solutions and planning documentation.
• Understand customer needs and guide short- and long-term goals across the customer journey.
• Provide guidance on best practices in privileged account security.
• Assess needs and advise on options, benefits, and impact to business processes.
• Demonstrate understanding of large-scale IT systems, security risk management, and vulnerabilities.
• Establish new standard approaches for deploying Idira solutions and securing privileged accounts.
• Serve as a technical expert to clients and internal teams.
• Develop and maintain positive customer relationships.
• Coordinate communications among customer, implementation services, sales, product management, and marketing teams.
• Resolve customer issues and manage expectations throughout the process.

Skills

3+ years in Cybersecurity leadership

Stakeholder management

Technical communication

Cross-functional leadership

English proficiency

Travel readiness

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

As a Professional Services Architect, you will take a leadership role in designing and planning Idira solutions for our customers by establishing best practices and new approaches to adapt to the ever-changing security landscape. The Professional Services Architect must coordinate closely with implementation services, sales teams, and product management to ensure the solutions they architect meet customer needs, the Idira Security standards and are executed according to the plan.

Responsibilities

• Design and architect solutions and planning documentation to meet the needs of Idira’s customers
• Acquire an understanding of customer needs to provide recommendations for short and long-term goals while managing the entire customer journey.
• Provide guidance on best practices and trends in privileged account security
• Assess near-term needs to establish business priorities and advise on options, benefits and impact to the current business process
• Demonstrate a strong understanding of large-scale information technology systems, security regulatory risk management and security vulnerabilities
• Establish new standard approaches and practices for deploying Idira’s solutions and securing privileged accounts
• Act as a technical expert, or other client serving roles, including serving as a knowledgeable resource to internal and external clients
• Develop and maintain positive and productive customer relationships
• Serve as the conduit for communications to and from the customer and Idira’s implementation services, sales, product management and marketing teams
• Resolve customer issues and escalations while establishing correct expectations and ensuring the customer is heard throughout the process

Qualifications

• 3+ years in Cybersecurity, Professional Services, or a client-facing technical leadership role.
• CISSP or equivalent security certification (preferred); Cloud certifications (Azure, AWS, or GCP).
• Privileged account security, enterprise networking, databases, systems administration, and vulnerability management.
• Exceptional stakeholder management, technical communication, and cross-functional leadership skills.
• Proactive, adaptable to evolving scopes, and methodical in problem-solving with the ability to motivate and influence others.
• Demonstrable experience in communicating to different target audiences from technical to executive.
• Full professional proficiency in English essential, a second major European language is advantageous.
• Travel may be required occasionally.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.