Product Operations Specialist

Identis; Galliate; On-site; EUR 38,000 - 56,000; Full time

Job summary

Identis is seeking a motivated Product Operations Specialist to support the Product Management team in the execution and maintenance of product-related processes across hardware, consumables, spare parts, laminates, and customized customer solutions.

This is an excellent opportunity for an early-career professional who enjoys working at the intersection of product management, operations, technical support, and commercial activities.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations Management, or related field.
• At least 2 years of experience in a similar role.
• Good analytical and organizational skills with attention to detail.
• Proficiency in Excel; experience with ERP/SAP preferred and English communication.

Responsibilities

• Coordinate end-to-end hologram/laminate generation for customer projects.
• Support creation and management of custom activation labels.
• Coordinate development and manufacture of custom embossing character sets for metal plate embosser projects.
• Support passport printer quotation activities and product configuration requirements.
• Create and maintain ribbon part numbers and identification tags.
• Support ribbon encoding activities and related code management.
• Maintain spare parts pricing information and update RSPL.
• Collaborate with Technical Support, R&D, and TCC to keep spare parts data accurate.
• Define and manage part numbers for products and configurations.
• Insert and maintain spare part codes in SAP.
• Prepare pricing and quotations for products not in the standard price book.

Skills

Detail-oriented

Analytical

Organizational skills

English proficiency

Education

Bachelor's degree in Business/Engineering/Operations Management

Tools

Excel

SAP

Job description

Identis is a global leader in the design, development, and production of advanced technological systems for financial card and secure government ID card personalization.

Through innovative hardware, software, and service solutions, we support banking institutions, government organizations, and businesses worldwide, ensuring high standards of quality, reliability, security, and precision.

Job Overview

Identis/Matica is seeking a motivated and detail-oriented Product Operations Specialist to support the Product Management team in the execution and maintenance of product-related processes across hardware, consumables, spare parts, laminates, and customized customer solutions.

This is an excellent opportunity for an early-career professional who enjoys working at the intersection of product management, operations, technical support, and commercial activities. The role will play a key part in maintaining product data integrity, supporting quoting activities, coordinating custom product requests, and ensuring efficient execution of product lifecycle processes within SAP and related systems.

Key Responsibilities

• Coordinate the end-to-end hologram/laminate generation process for customer-specific projects.
• Support the creation and management of custom activation labels.
• Coordinate the development and manufacture of custom embossing character sets, particularly for metal plate embosser projects.
• Support passport printer quotation activities and product configuration requirements.
• Create and maintain ribbon part numbers and identification tags.
• Support ribbon encoding activities and related code management.
• Maintain spare parts pricing information and support updates of Recommended Spare Parts Lists (RSPL).
• Collaborate with Technical Support, R&D, and TCC teams to ensure spare parts information remains accurate and up to date.
• Define and manage part numbers (P/Ns) for products and configurations.
• Support the insertion and maintenance of spare part codes in SAP.
• Prepare pricing and quotations for products not included in the standard price book.

Qualifications Required

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field, or equivalent professional experience.
• At least 2 years of experience in a similar role
• Strong attention to detail and ability to manage multiple activities simultaneously.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience working with ERP systems (SAP preferred) or willingness to learn quickly.
• Good communication skills in English.

Preferred

• Experience in manufacturing, industrial products, hardware, consumables, or technical product environments.
• Understanding of quoting, pricing, or commercial support processes.
• Basic knowledge of technical documentation, certifications, or regulatory documentation.

This job offer is addressed to both sexes, in accordance with Italian laws 903/77 and 125/91.