Product Manager – Payments & Billing (d/f/m)

Limehome; Milano; Ibrido; EUR 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

26 vacation days

Mental health support

Team lunches

Staycations in Limehomes

Free drinks & snacks

Descrizione del lavoro

Limehome is seeking a Payment & Billing Lead to own the full lifecycle of payments across Europe. You will collaborate with Engineering, Accounting and Customer Service to ensure accurate invoicing, seamless checkout and post-stay revenue recognition.

You’ll drive improvements using SQL and product analytics, manage cross-country billing compliance, and translate data insights into clear priorities for diverse teams in a flat organization.

Competenze

• Solid knowledge of EU billing and payments in hospitality; comfortable with reconciliation and invoicing logic

Mansioni

• Own the payment experience end-to-end — from guest checkout through post-stay charges; monitor success/failure rates across methods and countries.
• Manage the full billing cycle for room revenue recognition across multiple countries; act as internal expert on payments flow through Adyen and Apaleo.
• Partner with Accounting to resolve billing discrepancies, support reconciliation, and investigate OTA payment/payout mismatches.
• Run daily triage with the Customer Service back office; prioritize payment-related tickets by impact and unblock edge cases.
• Ensure invoicing compliance with VAT, city tax, and other local regulations; flag risks early with Accounting.
• Turn recurring fixes into scalable processes; build a data-driven roadmap using SQL and product analytics.

Conoscenze

Billing & payments

Accounting literacy

Agile project management

Stakeholder management

SQL

Scripting

Product analytics tools

Ownership & autonomy

Problem solving under ambiguity

Strumenti

Adyen

Apaleo

Descrizione del lavoro

Job Description

Billing and payments sit at the center of Limehome's revenue — and we're looking for someone to take full ownership of this function from day one. This isn't a UX-focused product role; it's an operational, cross-functional one where you'll work directly with a small engineering team, Accounting, and Customer Service to make sure every payment and invoice flows correctly across our European markets.

How You’ll Be Hosting With Heart

• Own the payment experience end-to-end — from guest checkout through post-stay charges — monitoring success/failure rates across methods and countries, and driving down failures (declines, gateway timeouts, 3DS/SCA issues) through product and process fixes.
• Manage the full billing cycle for room revenue recognition across multiple countries, and act as the internal expert on how payments and billing flow through Adyen and Apaleo — spotting and closing integration gaps.
• Partner with Accounting to resolve billing discrepancies, support reconciliation, and investigate OTA payment/payout mismatches — building durable fixes rather than one-off patches.
• Run daily triage with the Customer Service back office, prioritizing payment-related tickets by impact and unblocking the team on edge cases.
• Ensure invoicing compliance with VAT, city tax, and other local regulations, working closely with Accounting to flag risks early.
• Turn recurring fixes into scalable processes and a data-driven roadmap — using SQL and product analytics to spot patterns and translate them into clear priorities for non-technical stakeholders.

Job Requirements

• Solid knowledge of EU billing and payments in hospitality, plus accounting literacy — comfortable with reconciliation, invoicing logic, and financial detail without needing to be an accountant
• Experience with agile project management and impact-based prioritization, even when everything competes for attention
• A proven track record managing stakeholder relationships across diverse departments (Accounting, Customer Service, Engineering)
• Working knowledge of SQL, scripting, and basic statistical analysis, plus familiarity with product analytics tools
• A proactive, curious mindset with high ownership and autonomy in a flat structure — you ask the right questions before being asked
• Strong, structured problem-solving under ambiguity, and the ability to explain data insights clearly to non-technical stakeholders

We're Designed To Stay Because

• Hybrid Office Model: Enjoy some days in our beautiful offices or from home.
• Competitive Salary: Live comfortably in Milan with a competitive salary.
• Feedback: Develop yourself through constant feedback and peer reviews.
• Oneteam: Great team spirit with regular team lunches and events.
• Everything for our limehomies: Up to 26 paid vacation days in a year, support with mental health (Nilo.health), staycations in one of our suite Limehomes, and many more benefits.
• Free Drinks and Snacks: We always provide fresh fruits, healthy snacks and chocolate, as well as juices and coffee.

Who We Are

Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travellers. Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.