PRADA Client Advisor, Porto Cervo

BoF Careers; Arzachena; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand company in Sardegna is seeking a Sales Ambassador to enhance customer relationships and maximize sales performance. This role demands excellent communication skills, a passion for fashion, and experience in client engagement. The ideal candidate will deliver exceptional in-store experiences, adapt to trends, and contribute to a vibrant, inclusive work culture.

Competenze

• Experience in building long-lasting relationships with clients.
• Ability to work effectively in a team as well as independently.
• Fluent spoken English; other languages desirable.

Mansioni

• Welcome and serve customers, ensuring an excellent in-store experience.
• Maintain client relationships using CRM and digital tools.
• Engage in cross-selling and meet individual sales targets.
• Stay updated on fashion trends and competitors.
• Handle customer complaints effectively.
• Maintain visual display standards according to company guidelines.
• Ensure a high level of security to prevent theft.

Conoscenze

Human relations skills

Problem solving

Excellent communication

Interpersonal skills

Product category knowledge

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

Job Purpose

To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

Responsibilities

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge And Skills

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

Fluent spoken English expected. Other languages are desirable

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.