PRADA Client Advisor, Milano

PVH Italy; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

PVH Italy is seeking a dedicated sales ambassador in Milan to enhance customer relationships and drive sales performance in-store. The role requires excellence in providing unique experiences, building client loyalty, and achieving sales targets. Candidates should possess strong communication skills, a passion for the luxury/fashion sector, and be fluent in English. The work environment promotes creativity and professional growth, embracing diversity and fostering an inclusive atmosphere.

Competenze

• Experience in building long-lasting relationships with clients.
• Ability to work in a team as well as independently.
• Fluent spoken English is expected.

Mansioni

• Welcome and serve customers providing an excellent in-store experience.
• Maintain client relationships leveraging CRM and digital tools.
• Maximize sales opportunities and achieve individual sales targets.

Conoscenze

Passion for human relations and sales

Problem solving

Excellent communication and interpersonal skills

Descrizione del lavoro

JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Passion for human relations and sales
• Problem solving, curiosity and interest in luxury/fashion, art and design
• Experience of building a long‑lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category
• Fluent spoken English expected.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.