Personalized Care Coordinator & Member Advocate

Fountain Life; Napoli; On-site; EUR 45,000 - 49,000; Full time

Job summary

Fountain Life is seeking a Care Coordinator in Naples Center to link science, service, and the member’s journey. You translate complexity into clarity, coordinate diagnostics and plans, and deliver a premium, white-glove experience that keeps members engaged and supported.

You will collaborate with physicians, care teams, and program advisors to onboard members, manage diagnostics day, renewals, and mid-year reviews while tracking milestones and ensuring personalized care across departments.

Qualifications

• Bachelor's degree or equivalent in healthcare, health administration, concierge medicine, or wellness operations.
• Minimum of 2 years in a care coordination, member experience, or client service role.
• Experience with EMR, CRM, or healthcare scheduling tools.
• Excellent organizational and multitasking abilities.
• Empathy, emotional intelligence, and professionalism in all interactions.
• Strong written and verbal communication skills.
• Commitment to delivering personalized service and clinical excellence.
• Passion for wellness and longevity.

Responsibilities

• Oversee the member journey from onboarding to renewal planning.
• Serve as primary contact, build trust through communication and scheduling.
• Collaborate with care teams to ensure plan execution and follow-up.
• Track milestones, identify gaps, promote teamwork.
• Prepare for diagnostics day and post-diagnostic strategy meetings.
• Document milestones and flag outstanding tasks.
• Communicate progress and support when new interventions occur.
• Assist renewal discussions with summaries and outcomes.
• Provide high-touch, white-glove service throughout the journey.
• Monitor task checklists and interdependencies across the team.
• Advocate for members and reinforce care team cohesion.

Skills

Empathy and EI

Organization

Communication

Customer service

Healthcare operations

Education

Bachelor's degree in healthcare or related field

Tools

EMR systems

CRM systems

Healthcare scheduling tools

Job description

Fountain Life is seeking a Care Coordinator in Naples Center to link science, service, and the member’s journey. You translate complexity into clarity, coordinate diagnostics and plans, and deliver a premium, white-glove experience that keeps members engaged and supported.

You will collaborate with physicians, care teams, and program advisors to onboard members, manage diagnostics day, renewals, and mid-year reviews while tracking milestones and ensuring personalized care across departments.