PACS Central Support Engineer – Europe

Philips; Genova; Ibrido; EUR 35.000 - 57.000; Tempo pieno

Descrizione del lavoro

Philips is seeking a RI S&SD Central Support Engineer Europe to act as the PACS Subject Matter Expert and central escalation point for complex PACS incidents across Europe. You will lead technical investigations, provide expert troubleshooting, and support Major Incident Management to restore services quickly.

With 2+ years in PACS and Healthcare IT, you will collaborate with regional teams, R&D, and customers to ensure service continuity, data integrity and high-quality support.

Competenze

• Bachelor's degree or equivalent experience in engineering/CS/IT.
• 2+ years of substantial PACS and Healthcare IT experience.
• Experience in Incident/Problem Management, Service Engineering, integration or implementation of healthcare IT solutions.
• Experience supporting business-critical production environments.
• Excellent communication and stakeholder management skills; ability to explain complex concepts clearly.
• Fluent in English, both written and spoken.
• Strong knowledge of PACS solutions and Radiology Informatics workflows.
• Knowledge of DICOM, HL7 and IHE standards.
• Experience with Windows Server, storage solutions, SQL and monitoring tools; Oracle DB.
• PowerShell and/or Python scripting skills are a plus.

Mansioni

• Serve as the PACS Subject Matter Expert and central technical escalation point for complex PACS incidents across Europe.
• Provide expert troubleshooting, technical guidance, and ownership of escalated incidents through resolution.
• Lead technical investigations, impact assessments, and root cause analyses to drive service restoration and prevent recurrence.
• Analyze PACS applications, logs, configurations, databases, and infrastructure components to identify and resolve issues.
• Support Major Incident and Technical Crisis Management activities.
• Collaborate with regional support teams and R&D/L3 teams, ensuring escalations are supported by clear technical evidence.
• Create technical incident reports and contribute to post-incident reviews and continuous improvement initiatives.
• Proactively identify risks related to service availability, data integrity, security, and operational continuity.
• Participate in the Europe 24/7 on-call support program and travel onsite when required.

Conoscenze

PACS expertise

Healthcare IT

Incident management

Communication skills

English proficiency

Scripting (PowerShell/Python)

Formazione

Bachelor's degree in Engineering/CS/IT or equivalent

Strumenti

Windows Server

SQL

Oracle Database

Monitoring tools

PowerShell

Python

Descrizione del lavoro

Philips is seeking a RI S&SD Central Support Engineer Europe to act as the PACS Subject Matter Expert and central escalation point for complex PACS incidents across Europe. You will lead technical investigations, provide expert troubleshooting, and support Major Incident Management to restore services quickly.

With 2+ years in PACS and Healthcare IT, you will collaborate with regional teams, R&D, and customers to ensure service continuity, data integrity and high-quality support.