Order to Cash Process Lead, SAP S/4 HANA Transformation

ABB Inc; Serravalle Scrivia; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

ABB is seeking an experienced Order-to-Cash (O2C) Process Lead to drive global process design and standardization during SAP S/4HANA transformation. You will serve as the global O2C process authority, shaping end-to-end O2C across multiple deployment waves and collaborating with Finance, Sales, IT, and service providers.

The role focuses on SAP S/4HANA process design, standardization, and deployment rather than daily O2C operations, with a hybrid working model within Europe.

Qualifications

• 7+ years in Order-to-Cash, order management or finance processes in multi-country environments.
• Proven experience leading O2C design and standardization in SAP S/4HANA implementations or transformations.
• Strong SAP expertise with SAP SD and FI-AR process design.
• Experience designing global processes for shared-services or outsourced delivery models.
• Excellent stakeholder management and cross-functional collaboration.

Responsibilities

• Act as global O2C process authority across SAP S/4HANA journey and multiple rollout waves.
• Lead end-to-end O2C design covering order management, billing, collections, and cash applications.
• Govern global standards while assessing local/regulatory variations.
• Define governance, KPIs, and operating model for O2C operations with cross-team collaboration.
• Identify opportunities for simplification, automation, and efficiency improvements.

Skills

Stakeholder management

Influencing skills

O2C process design

Process standardization

Change management

Education

Bachelor's or Master's degree in Finance/Accounting/Business Admin

Tools

SAP SD

FI-AR

SAP S/4HANA

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position Reports To

O2C Global Transformation Process Owner

We are seeking an experienced Order-to-Cash (O2C) Process Lead to drive global process design and standardization as part of a large-scale SAP S/4HANA transformation program spanning more than 50 countries. The successful candidate will bring hands-on experience designing, deploying, and governing O2C processes as part of SAP S/4HANA implementation and rollout programs. You will serve as the global O2C process authority, defining the future‑state process landscape, driving standardization, and ensuring successful adoption across multiple deployment waves. Working closely with Finance, Sales, Service, IT, Global Business Services, and transformation leaders, you will play a critical role in establishing scalable, compliant, and efficient end‑to‑end Order-to‑Cash processes within ABB Robotics' future operating model.

This is a global process transformation role focused on SAP S/4HANA process design, standardization, and deployment, rather than the day-to-day management of O2C operations.

The location of the role is within Europe.

Working model is hybrid

Your Responsibilities

• Drive SAP S/4HANA process transformation: Act as the global process authority for Order-to-Cash throughout the SAP S/4HANA journey, ensuring global process consistency from design through deployment across multiple rollout waves.
• Own the global O2C process design: Lead the design and continuous improvement of end-to-end Order-to-Cash processes, driving standardization across order management, billing, collections, cash application, and dispute management.
• Drive process harmonization and governance: Define global process standards while assessing and governing local requirements, ensuring that country-specific or business-specific variants are only adopted where there is a clear regulatory or business justification.
• Shape the future operating model and performance framework: Establish governance, controls, KPIs, and ways of working for O2C operations, ensuring effective collaboration between ABB teams and external service providers while driving transparency and accountability.
• Advance operational excellence: Identify opportunities for simplification, automation, and continuous improvement to enhance efficiency, customer experience, compliance, and working capital performance.

Your Background

• Bachelor's or Master's degree in Finance, Accounting, Business Administration, or a related field.
• 7+ years of experience in Order-to-Cash, order management, or finance process roles, including end-to-end O2C processes in a manufacturing, multi-entity, and multi-country environment.
• Proven experience leading O2C process design and standardization as part of an SAP S/4HANA implementation, rollout, or transformation program, with responsibility for process design, testing, deployment, governance, or continuous improvement activities.
• Strong SAP expertise with deep process-design knowledge in SAP SD and FI-AR, complemented by a solid understanding of O2C master data, including Business Partner, pricing, and credit management, and their impact on downstream processes and reporting.
• Experience designing global processes for shared-services and/or outsourced delivery models, including retained-organization structures, provider interfaces, governance, and control frameworks.
• Strong stakeholder management and influencing skills, with the ability to align business, finance, and technology teams and drive decision‑making in complex transformation environments.

This opportunity is open to candidates in one or more countries covered by the European Pay Transparency Directive. The final work location will depend on the selected candidate. As pay may vary by location, compensation details will be shared with candidates who progress to the first interview stage.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?