Implementation Manager - Quote to Order

ABB; Luogosanto; Remote; EUR 48,000 - 58,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work options

Wellbeing support

Canteen or meal vouchers

Job summary

ABB Robotics is hiring an Implementation Manager to drive the global Quote-to-Order process adoption. You will work with country commercial teams to map current processes, identify gaps, and enable a standardized global target with CPQ, CRM, CLM, and ERP tools, including SAP S/4HANA.

The role is high-impact, requiring collaboration across multiple regions, with travel to implement and support the rollout of new processes and tools.

Qualifications

• 3–5 years in commercial process implementation or digital transformation.
• Understanding of quotation, pricing, configuration, or order handling.
• Experience with CPQ/CRM/CLM/ERP platforms.
• Experience across multiple countries in matrix organizations and willingness to travel.

Responsibilities

• Lead implementation of the global Quote-to-Order process across your region.
• Facilitate workshops to map current country processes against the global target and identify gaps.
• Support countries through a tool landscape transformation including new processes and tools.
• Act as primary business process advisor and second-level tool support contact for your region.
• Coordinate deployment of CPQ and related solutions, including SAP S/4HANA integration.
• Build relationships with country Sales organizations and stakeholders to guide adoption.
• Define and execute country implementation plans covering prep, testing, training, go-live and stabilization.

Skills

Stakeholder mgmt

Change mgmt

Process mapping

Multi-country experience

English fluency

Tools

CPQ

CRM

CLM

ERP

SAP S/4HANA

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position Reports To

Business Process Manager

We Are Hiring 3 Implementation Managers To Drive Our Global Quote-to-Order Transformation. You Will Join a Key Initiative To Standardize Commercial Processes And Digital Solutions Across Our Business. Apply For The Region That Matches Your Profile And Career Aspirations

• Europe — Flexible location across European countries
• America — Flexible location across American countries
• Asia — Flexible location across Asia (excl. China)

Each role is autonomous and high-impact, with direct influence on how our commercial operations work in your region.

About The Role

Join ABB Robotics as an Implementation Manager and drive the implementation and adoption of our global Quote-to-Order process and supporting digital solutions.

The role will work closely with country commercial organizations to understand their current ways of working, introduce the global Quote-to-Order process, identify gaps and local requirements, and support countries through the transition to the target process and tools. The current solution landscape includes CPQ and the commercial Quote-to-Order processes interfacing with SAP S/4HANA, together with other supporting applications. The scope may evolve as the Quote-to-Order process and application landscape develops. The position is part of the Commercial Excellence – Quote to Order Process organization and reports to the Quote to Order Process Manager.

This is a high-impact, cross-functional role at the heart of our commercial transformation.

What You Will Do

• Lead implementation of the global Quote-to-Order process across your region.
• Facilitate workshops to map current country processes against the global target, identify gaps, and define how they are resolved.
• Support countries through a complete tool landscape transformation — you'll be equally comfortable helping teams understand new processes and navigating new tools.
• Act as the primary business process advisor and second-level tool support contact for your region's countries — balancing process discipline with pragmatic tool troubleshooting
• Coordinate deployment of CPQ and related solutions, including the commercial process integration and handover into SAP S/4HANA.
• Act as the primary Quote-to-Order implementation contact for your region’s countries, building trusted relationships with sales organizations and key stakeholders.
• Build strong relationships with country Sales organizations and key stakeholders. Understand existing country commercial processes, requirements and ways of working and support countries through the change management process.
• Define and execute country implementation plans covering preparation, testing, training, go-live and stabilization. Coordinate user acceptance testing and implementation readiness with countries and IT/IS teams.
• Champion continuous improvement post go-live, translating recurring business challenges into structured requirements for process and tool enhancements.

What You Bring

• 3-5 years of proven experience in commercial process implementation, digital transformation or business change roles in a B2B environment.
• Good understanding of commercial processes such as quotation, pricing, configuration, sales operations or order handling.
• Experience working with commercial platforms such as CPQ, CRM, CLM or ERP is an advantage.
• Experience with commercial processes integrated with SAP S/4HANA or comparable ERP environments is an advantage.
• Strong stakeholder management and facilitation skills. You are equally confident with business and technical audiences.
• Experience working across multiple countries and in matrix organizations; structured, self-driven and ownership-oriented.
• Fluent in English; local or regional language skills are an advantage. Willingness to travel frequently within your region, particularly during implementation phases.

The Ideal Candidate

You combine commercial understanding, process orientation and change management expertise. You know how to sit with a country team, understand how they work today, and guide them confidently toward a standardized global process, without losing sight of legitimate local needs. You do not need to be a Process Owner, CPQ specialist or ERP expert, but you must have enough breadth across commercial, process and systems topics to lead implementation to successful adoption.

Compensation Package

For candidates applying from Italy

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: €53.000

Variable Pay: AIP target % + Eligible for Company Productivity Bonus

Country-specific benefits will be discussed with shortlisted candidates based on location.

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits As Per Policy

• Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families
• Welfare plan with a wide range of personalized services
• Canteen or meal vouchers provided

We value people from different backgrounds. Could this be your story?

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