Operations Specialist

Bolt; Milano; Hybrid; EUR 35,000 - 39,000; Full time

Benefits offered by this job

Stock options

Hybrid model with 12 monthly in-office

Wellness perks

1-month paid sabbatical after 5 years

Annual company events

Job summary

Bolt in Milano is seeking a proactive Operations role focused on shaping local mobility operations and driving growth through supply milestones and metrics. You will own processes, collaborate with HQ and local teams, and actively enhance driver acquisition, activation, and utilization.

Ideal candidates bring at least 1+ year in operations, strong analytical skills, and fluency in English and Italian. A hybrid work model features in-office days and growth opportunities as Bolt scales its

Qualifications

• 1+ years of experience in Operations, Startup, or similar.
• Strong collaboration and communication in English and Italian.
• Analytical, data-driven with Excel/Sheets skills; hands-on operations experience.

Responsibilities

• Create and optimize processes to run operations efficiently.
• Collaborate with local operations and HQ to streamline workflows.
• Manage driver acquisition, conversion, and activation autonomously.
• Monitor supply performance and city operations metrics for coverage.
• Develop and execute strategies to improve operational efficiency.
• Build partnerships with local businesses to boost demand and supply growth.

Skills

Analytical mindset

Excel/Google Sheets

Bilingual English-Italian

Collaborative

Job description

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role

This role offers a direct and tangible impact on local operations, contributing significantly to business growth through achieving supply milestones and key metrics. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

The salary range for the role is 35 000 - 39 000 EUR gross annually.

Main Tasks And Responsibilities

• Create and Optimize Processes: Identify the most efficient ways to run operations
• Collaborate: Work with local operations and HQ teams to streamline processes and suggest improvements.
• Supply Management: Manage the driver acquisition, conversion, and activation processes autonomously.
• Data Analysis: Monitor supply performance, quality, and city operations metrics to ensure solid supply coverage and utilization.
• Strategy Development: Develop and execute strategies to increase operational efficiency and solve operational challenges.
• Partnership Building: Form bonds with local businesses to enhance demand and support supply growth.

About You

• You have 1+ years of experience in Operations, Startup, or other relevant organizations, ideally with experience in analytical tasks
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Italian
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, and you have hands‑on operational skills
• You have a strong motivation to solve problems creatively and efficiently and you thrive in a fast‑paced environment
• You are customer‑oriented and will strive to strengthen your driver value proposition to ensure supply growth
• You are willing to travel for work

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in‑person collaboration with our hybrid model, including at least 12 monthly in‑office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.