Key Account Manager Regions Italy

Delivery Hero; Lombardia; Hybride; EUR 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Equity plan

Private health insurance

Glovo credit

Discounts on transport and food

Hybrid/remote flexibility (2 days home

Parental leave & nursery

Wellbeing benefits

Résumé du poste

Glovo is seeking a growth-minded Partner Success Manager to build and nurture long-term restaurant partnerships across the platform. You will leverage data-driven insights to optimize profitability, drive promotions, and guide partners through onboarding and ongoing success.

You will collaborate with Marketing, Operations and Finance teams, ensuring tailored solutions that meet partners’ needs while achieving ambitious KPIs and revenue milestones. Hybrid work supported.

Qualifications

• 2+ years in high-performance account management or business consultancy.
• Bachelor in Business Administration, Marketing, Industrial Engineering or is a plus.
• Italian native level and English proficiency.

Responsabilités

• Build and maintain strong relationships with restaurant partners.
• Understand partners' goals to provide strategic guidance.
• Analyse data to drive growth and profitability for partners and Glovo.
• Drive revenue growth through smart promotions and menu optimization.
• Own partner revenue performance and measurable growth.
• Collaborate with Marketing, Operations, Finance and Customer Service.
• Own the partner onboarding process in the App from store setup to first days.

Connaissances

Relationship management

Data analysis

Italian fluency

English proficiency

Time management

Proactive execution

Formation

Bachelor in Business Administration

Bachelor in Marketing

Bachelor in Industrial Engineering

Outils

Google Suite

Salesforce

Description du poste

• Compensation: EUR 32,923 - EUR 41,154 - yearly

Company Description

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

ID: JR0077914

YOUR MISSION: You will be responsible for building, managing, and growing relationships with top restaurant partners, acting as a trusted consultant to drive their success. You'll use data-driven insights, industry knowledge, and cross-functional collaboration with other teams to optimize partnerships and maximize business impact.

THE RIDE:

• Build and maintain strong, long-term relationships with restaurant Partners, through consistent and proactive communication.
• Understand Partners' business goals and challenges to provide strategic guidance and support.
• Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
• Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.
• Take ownership of partner revenue performance, driving measurable growth.
• Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
• Take full ownership of the partner onboarding process in the App - from store setup to supporting their first days on Glovo - with a focus on operations, marketing, and sales.

Qualifications

WHAT YOU WILL BRING TO THE RIDE:

• 2+ years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality, or on-demand delivery industry.
• Bachelor in Business Administration, Marketing, Industrial Engineering or is a plus.
• You're motivated by pursuing ambitious goals with timely execution, and a proven track record of exceeding KPIs is a definite advantage
• Problem solver, data-driven with an analytical approach based on details.
• You are a highly organized, proactive individual with strong time management and prioritization skills, eager to engage in both strategic planning and hands-on execution to drive results.
• Good knowledge of internal tools such as Google suite. Salesforce is a plus.
• Native level of Italian is required as well as proficiency in English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !