Operations Manager - eCommerce & DTC

Jobgether SRL; Italia; Remote; EUR 65,000 - 105,000; Full time

Benefits offered by this job

Fully remote work

High-growth environment

Direct impact on growth

Job summary

Jobgether SRL is partnering to fill an Operations Manager - eCommerce & DTC role based in Italy. The position is fully remote and focuses on scaling a growing DTC eCommerce business by bringing structure, efficiency, and accountability across operations, including supply chain, inventory, fulfillment, customer service, and team management.

You will work closely with founders to design SOPs, implement scalable systems, and drive cross-functional projects from concept to execution, delivering

Qualifications

• 3+ years in Operations/General Management in a growing business
• Direct experience operating a physical-product DTC/eCommerce brand across multiple functions
• Experience documenting and implementing SOPs, workflows, and scalable processes
• Experience hiring, onboarding, managing, and developing teams
• Strong analytical and problem-solving skills with data-driven mindset
• Excellent organizational and project management abilities
• Strong communication and stakeholder management with founders and suppliers

Responsibilities

• Oversee day-to-day operations across the business, identifying bottlenecks and implementing improvements
• Design and implement SOPs, workflows, and scalable systems (e.g., Notion)
• Coordinate supply chain activities including purchasing, inventory planning, supplier management, and logistics
• Manage inventory levels, 3PLs, warehousing, shipping, and order fulfillment
• Coordinate customer service operations and align with operational teams
• Lead cross-functional projects from planning to execution
• Develop KPIs, dashboards, and reporting for leadership visibility
• Build relationships with suppliers, manufacturers, and logistics partners
• Collaborate with founders to translate strategy into actionable plans
• Drive continuous improvements to support growth and scalability

Skills

DTC operations

Supply chain management

Inventory planning

3PL coordination

Process development

SOPs and workflows

Team leadership

Project management

Data analysis

Stakeholder management

Tools

Notion

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Operations Manager - eCommerce & DTC based in Italy.

As Operations Manager, you will play a key role in scaling a growing direct-to-consumer (DTC) eCommerce business by bringing structure, efficiency, and accountability across its operations. Working closely with the founders, you will oversee multiple business functions, including supply chain, inventory, fulfillment, customer service, and team management. You will identify operational bottlenecks, implement scalable systems, and establish processes that support sustainable growth. From coordinating external partners to improving internal workflows, you will turn business priorities into measurable results. This Hands-on leadership role is ideal for an experienced DTC operator who thrives in Fast-paced environments and enjoys solving complex operational challenges. You will have the autonomy to drive projects from concept to execution while helping build a more efficient, structured, and scalable organization. The position is fully remote, offering the opportunity to make a direct impact on the business's growth and performance.

Accountabilities

• Business Operations: Oversee day-to-day operations across the business, proactively identifying bottlenecks, resolving issues, and implementing improvements to ensure smooth and efficient execution.

• Process Development: Design, document, and implement standard operating procedures (SOPs), workflows, and scalable systems to improve consistency, accountability, and operational efficiency, using tools such as Notion.

• Supply Chain Management: Coordinate supply chain activities, including purchasing, inventory planning, supplier management, and logistics, ensuring product availability and reliable operations.

• Inventory and Fulfillment: Oversee inventory levels, third-party logistics (3PL) providers, warehousing, shipping, and order fulfillment to optimize performance, costs, and delivery reliability.

• Customer Service: Support and coordinate customer service operations, ensuring effective workflows, high service standards, and strong collaboration between customer-facing and operational teams.

• Team Leadership: Contribute to recruitment, onboarding, performance management, and team development while establishing clear responsibilities, accountability, and performance expectations.

• Project Management: Lead cross-functional projects from planning through execution, independently driving initiatives forward while minimizing the need for day-to-day founder involvement.

• Performance Monitoring: Develop and maintain KPIs, dashboards, and reporting systems that provide leadership with clear visibility into operational performance, business challenges, and improvement opportunities.

• External Partner Coordination: Build and maintain effective relationships with suppliers, manufacturers, logistics providers, 3PL partners, and other external stakeholders to ensure reliable execution.

• Continuous Improvement: Identify opportunities to streamline processes, improve resource allocation, reduce inefficiencies, and build operational infrastructure that supports business growth.

• Founder Collaboration: Work closely with the founders to translate strategic priorities into actionable plans, connect different business functions, and ensure the organization operates cohesively.

Requirements:

• At least 3 years of experience in Operations, General Management, or a similar leadership role within a growing business.

• Essential: Direct, in-house experience operating a physical-product direct-to-consumer (DTC) or eCommerce brand, with a practical understanding of how the business functions across multiple departments.

• Demonstrated experience managing several business functions rather than specializing exclusively in a single operational area.

• Strong hands-on experience in supply chain management, inventory planning, purchasing, logistics, order fulfillment, and third-party logistics (3PL) operations.

• Proven ability to develop, document, and implement SOPs, workflows, and scalable processes that improve efficiency and support growth.

• Experience hiring, onboarding, managing, and developing teams, with the ability to establish clear expectations and maintain accountability.

• Strong analytical and problem-solving skills, with the ability to interpret operational data, identify root causes, and implement practical solutions.

• Excellent organizational and project management skills, including the ability to manage multiple priorities and drive initiatives independently from start to finish.

• Strong communication and stakeholder management skills, enabling effective collaboration with founders, internal teams, suppliers, manufacturers, and logistics partners.

• A proactive, hands-on, and ownership-driven mindset, with the confidence to make decisions, anticipate challenges, and take responsibility for operational outcomes.

• Ability to work effectively in a fast-growing, dynamic environment where processes may need to be built or improved as the business evolves.

• Strongly preferred: Experience in health, wellness, supplements, or nutrition, particularly within a physical-product DTC business.

• Strongly preferred: Previous experience working directly with founders in a high-growth eCommerce company.

• Additional advantage: Experience in a Head of Operations, General Manager, Chief Operating Officer (COO), or Chief of Staff role.

Benefits:

• Fully remote work: Work remotely from Romania, with flexibility in managing your work environment.

• High-impact ownership: Take responsibility for key operational functions and directly influence business performance and scalability.

• Close collaboration with founders: Work directly with company leadership, contributing to strategic decisions and translating business priorities into execution.

• Broad operational exposure: Lead initiatives across supply chain, fulfillment, customer service, people management, and business processes.

• Autonomy and responsibility: Drive projects independently, make operational decisions, and implement improvements with a high degree of ownership.

• Opportunity to build scalable systems: Establish processes, reporting structures, and workflows that support the company's next stage of growth.

• Professional development: Expand your leadership and operational expertise within a growing DTC and eCommerce environment.

• Collaborative working environment: Partner with internal teams and external stakeholders to solve problems, improve performance, and deliver shared business objectives.