Operations Associate (20/25 Hours) - Via Del Babuino, Rome

ALO; Roma; In loco; EUR 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

ALO is seeking an Operations Associate to support inventory, shipments, replenishment and store-floor execution. You will maintain visual standards, assist with floor sets, and collaborate with cross-functional teams to optimize store performance and guest experiences.

Ideal candidates bring client-centric experience, high energy, empathy and a drive to excel both individually and as part of a team. This role requires physical capability for lifting and standing throughout shifts.

Competenze

• Preferred prior work experience in a client-centric, sales & operational environment.
• Strong customer service mindset with the ability to deliver exceptional experiences.
• High energy, upbeat and enthusiastic with the ability to mix fun and work.
• Self-motivated with a desire to achieve results and work well in a team.
• Ability to lift, push, carry or move up to 50 pounds and to stand for long shifts.

Mansioni

• Execute inventory management processes to maximize accuracy and reduce shrink.
• Investigate inventory issues and partner with the GM to address gaps.
• Support shipment, receiving, replenishment, floor updates and supply management.
• Maintain strong visual standards on the sales floor.
• Collaborate with teams across budgets, expenses, inventory control, and vendors.
• Foster a safe work environment with stockroom standards and processes.
• Move on the retail floor to support business needs and guests.
• Assist in implementing company directives with Operations & Visual Manager.
• Aid in product flow, merchandising placement and daily replenishment.
• Use metrics to inform business-driving decisions and improve customer experience.
• Resolve client needs quickly to ensure satisfaction.

Conoscenze

Customer service

Communication

Teamwork

Empathy

Stamina

Physical strength

Descrizione del lavoro

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

Key Job Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to examine process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized operations
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company‑level operations‑focused directives, projects and initiatives, in partnership with the Operations & Visual Manager & Operations Lead
• Assist in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies
• Resolve client needs quickly and effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed

Operations Associate Qualifications

• Preferred prior work experience in a client‑centric, sales & operational environment
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self‑motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the country from start of employment

Operations Associate Schedule

All employees’ availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

Diversity and Inclusion Statement

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process Adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing [e-mail]. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.