Operations Analyst Intern

Deliveryhero; Lombardia; Sur place; EUR 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

Monthly Glovo credit

Discounts on transportation and food

Kindergarten expense discounts

Gym memberships

Résumé du poste

Glovo is seeking a data-driven Operations Analyst to manage courier operations across an Italian macro-region. You will blend data analysis with process improvement to keep the platform optimal for couriers, users, and partners.

You will partner with the Operations Manager to implement improvements, analyze KPIs, and build insightful reports that track operational health and performance. A hands-on, proactive approach is essential.

Qualifications

• A degree in a quantitative field is required.
• Proactive, hands-on attitude with initiative.
• Strong problem-solving and data skills; experience with Excel/SQL and data visualization.

Responsabilités

• Optimize processes and partner with the Operations Manager to streamline courier operations.
• Analyze KPIs and prepare reports to monitor operational health.
• Plan and execute initiatives to improve KPI performance and courier/partner experience.
• Propose data-driven solutions to drive improvements in operational processes.

Connaissances

Data analysis

Excel

SQL

Data visualization

Formation

Quantitative degree (Engineering, Economics, Math, Stats)

Outils

Tableau

Looker

Google Data Studio

Description du poste

YOUR MISSION

You'll play a key role in managing courier operations in one of the Italian macro-regions. Working at the intersection of data analysis, process improvement, and courier experience, you will build the processes and insights that keep our platform optimal for couriers, users, and partners.

THE JOURNEY

• Process Optimization: Partner with the Operations Manager to implement improvements that streamline operations and enhance the Glover experience.
• Data Analysis & Reporting: Analyse key performance indicators (KPIs) and create insightful reports that track operational health and provide visibility into performance.
• Operational Excellence: Plan and execute initiatives that improve KPIs and optimize operations to deliver a better experience for Glovers and stakeholders.
• Innovative Problem-Solving: Proactively suggest creative solutions that drive fundamental improvements in operational processes.

WHAT YOU WILL BRING TO THE RIDE

• A strong academic background in a quantitative field (Engineering, Economics, Mathematics, Statistics, or similar).
• A proactive attitude with a hands-on approach - you don't wait for instructions, you make things happen.
• Passionate about problem-solving and data - digging into root causes is your thing.
• Advanced Excel and SQL skills, and confident working with data sets to extract insights and build reports.
• Experience with data visualization tools (Tableau, Looker, Google Data Studio, etc.) is a strong plus.
• You're empathetic, inclusive, and hands-on: you understand both systems and people.
• Full professional proficiency in Italian and English.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!