Operational Resilience & Crisis Officer

Euronext; Milano; On-site; EUR 70,000 - 100,000; Full time

Job summary

Euronext is seeking an Operational Resilience & Crisis Officer to join the Risk & Compliance team. Based in Porto with interaction across Europe, you will drive business continuity, crisis management exercises, and resilience testing in IT, cybersecurity and operations.

You will develop KPI-driven insights from BIA, BDAs and incidents, deliver staff training, and coordinate with BCM managers to align practices with regulations.

Qualifications

• Higher education in risk management, crisis management, geopolitics, political sciences, cybersecurity or a related field.
• Minimum two years’ experience in a related role.
• Entry-level knowledge of IT systems, cybersecurity concepts and business continuity management frameworks.
• Familiarity with standards and best practices such as ISO 22301, ISO 27001 and NIST.
• Understanding of financial regulation (e.g. MiFID, DORA, NIS 2) is an advantage.
• Fluent in English (daily use); French is an asset.
• Strong analytical and problem-solving skills.
• Solid understanding of resilience frameworks and standards.
• Autonomy, proactivity and ability to summarise complex information.
• Excellent communication and facilitation skills, especially in cross-functional contexts.
• Proficiency with BCM tools and data analysis (Excel, Power BI or similar).
• Ability to work collaboratively across departments and entities.

Skills

Risk management

Crisis management

Business continuity

Cybersecurity concepts

ISO 22301

ISO 27001

NIST

Regulatory knowledge

Analytical skills

Cross-functional

Excel

Power BI

English fluency

Education

Higher education in risk management, crisis management, geopolitics, political sciences, cybersecurity or a related field

Tools

BCM tools

Job description

Join us as an Operational Resilience & Crisis Officer within the Risk & Compliance department, a team of more than 40 professionals in risk, business continuity management, internal control and compliance, located across our various geographies. The team is dedicated to preserving the company’s value, assets and reputation by identifying and assessing risks, implementing mitigation actions, raising awareness, and ensuring compliance with relevant regulations.

Within this department, the Operational Risk & Business Continuity Management (BCM) team acts as the second line of defence for IT, cybersecurity, human resources, procurement and other transversal departments, while maintaining business continuity maturity across the group. You will be based in or Porto office interacting with stakeholders in all Euronext entities, including Paris, Milan, Oslo, New York, Dublin and Copenhagen.

You will primarily be responsible for:

• Supporting the implementation of the Euronext Group Resilience Framework, ensuring alignment with group policies and regulatory requirements (including DORA and ISO 22301).
• Collaborating with BCM Managers across all Euronext entities to maintain a consistent and efficient approach to resilience.
• Participating in financial sector and local authority working groups to align Euronext’s practices with industry standards.
• Conducting Business Impact Analysis (BIA) campaigns and supporting the update of Business Continuity Plans (BCPs).
• Designing and facilitating crisis management exercises and simulations at both local and group levels.
• Delivering awareness sessions and training programmes to staff and dedicated functions.
• Supporting the monitoring and improvement of physical safety standards and plans.
• Supporting the maintenance, activation and continuous improvement of the Euronext resilience plan (disaster recovery, crisis plan, BCP).
• Contributing to the management and coordination of crisis responses.
• Supporting the digital operational testing strategy, providing guidance and oversight for IT, cybersecurity and business continuity testing activities in line with DORA requirements.
• Assisting teams in defining test parameters based on critical assets identified through BIA and risk assessments.
• Developing KPIs and conducting maturity assessments to monitor the organisation’s resilience posture.
• Monitoring emerging risks and external threats that may impact business operations or critical services.
• Providing analytical insights from incidents, testing results and maturity assessments to inform management decisions.

Your profile

• Higher education in risk management, crisis management, geopolitics, political sciences, cybersecurity or a related field.
• Minimum two years’ experience in a related role.
• Entry-level knowledge of IT systems, cybersecurity concepts and business continuity management frameworks.
• Familiarity with standards and best practices such as ISO 22301, ISO 27001 and NIST.
• Understanding of financial regulation (e.g. MiFID, DORA, NIS 2) is an advantage.
• Fluent in English (daily use); French is an asset.
• Strong analytical and problem-solving skills.
• Solid understanding of resilience frameworks and standards.
• Autonomy, proactivity and ability to summarise complex information.
• Excellent communication and facilitation skills, especially in cross-functional contexts.
• Proficiency with BCM tools and data analysis (Excel, Power BI or similar).
• Ability to work collaboratively across departments and entities.

Working with us means

Joining a dynamic, international team committed to operational excellence and continuous improvement. You will have the opportunity to develop your expertise in risk and resilience, contribute to group-wide initiatives and interact with stakeholders across Europe and beyond.

Join Euronext - Shape capital markets for future generations.
Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don't hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.