Operation Analyst- Network Services

Oerlikon; Italia; In loco; EUR 8200 - 14.000; Tempo pieno

Descrizione del lavoro

Oerlikon è alla ricerca di un Operation Analyst - Network Services per gestire l'infrastruttura di rete aziendale, supportare implementazioni, migrazioni e attività operative in ambienti enterprise. Si occupa di incidenti, service requests e problem management con attenzione a SLA/OLA.

Richieste competenze su routing/switching Cisco, WLAN, SD-WAN e SDA, con turni internazionali AMER/APAC/EMEA e on-call mensile. Laurea in CS/IT e CCNP preferiti; 5–6 anni di esperienza richiesti.

Competenze

• Laurea in CS/IT richiesta.
• CCNP o qualifica equivalente preferita.
• 5–6 anni di esperienza in Network Operations e troubleshooting.
• Esperienza con Cisco Routing/Switching, WLAN e SD-WAN.

Mansioni

• Monitorare, gestire e risolvere problemi di rete enterprise.
• Supportare implementazioni, migrazioni e attività operative.
• Gestire incidenti, richieste di servizio e change/problem management.
• Garantire SLA/OLA e supporto tecnico per routing, switching e wireless.
• Documentare procedure operative e knowledge base.

Conoscenze

CCNP

Routing & Switching

WLAN Controllers

SD-WAN

ITIL/ITSM

Incident Mgmt

Customer support

Formazione

Bachelor's degree in Computer Science/IT

Strumenti

Remedy

ServiceNow

Jira SM

Descrizione del lavoro

Operation Analyst- Network Services

Azienda : Oerlikon Tipo Lavoro : Full Time Italy

Descrizione Lavoro - Operation Analyst- Network Services

Key Responsibilities

• Monitor, manage, and troubleshoot enterprise network infrastructure and services
• Support network implementation, migration, and operational activities
• Handle incidents, service requests, and problem management within defined SLA/OLA timelines
• Provide technical support for routing, switching, wireless, SD-WAN, and network management environments
• Recommend improvements related to redundancy, failover, scalability, and network optimization
• Follow standard operational processes and identify opportunities for continuous improvement
• Create and maintain operational procedures, escalation matrices, and recovery/restart workflows
• Participate in troubleshooting, reconstruction, and recovery activities during major incidents
• Perform analysis and remediation of hardware, software, and communication failures
• Prepare and maintain technical documentation, SOPs, and knowledge base articles
• Provide knowledge transfer and technical guidance to team members
• Collaborate effectively with global virtual teams across multiple regions
• Deliver high-quality customer support with strong communication and service orientation.
• Understanding of ITIL framework and hands on experience in ITSM tools (Remedy, Service Now, Jira SM etc) with Incident, Service Request, Problem Management & Change Management processes
• Must Participate in rotational shift support (AMER/APAC/EMEA) & Public Holiday respectively.
• Must Participate in Weekend On-call support (Once in a month)

Experience & Required Technical Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• CCNP certification preferred or equivalent networking qualification
• Minimum 5–6 years of hands‑on experience in Network Operations, Support, and Troubleshooting within enterprise environments
• Hands-on experience with Cisco Routing, Switching, and Wireless LAN Controllers
• Experience with Cisco SD-WAN (Viptela) and Cisco SDA (Catalyst Center)
• Strong network troubleshooting and analytical skills
• Experience in network operations and incident management.

Good to have skills

• Knowledge of AWS Networking
• Knowledge of Cisco ISE
• Knowledge of Cisco Meraki solutions

Job Location – Pune

About Oerlikon

Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering, high-performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability. Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling. Head-quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 9,500 employees, achieving sales of CHF 1.6 billion in 2024.

We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential — guided by our core values of integrity, team spirit, excellence and innovation.

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www.oerlikon.com