On-site Banking Customer Service Specialist for Growth

City National Bank; Verona; In loco; EUR 32.000 - 39.000; Tempo pieno

Descrizione del lavoro

City National Bank in Verona, VA seeks a Customer Service Representative to greet customers, address inquiries, and process routine banking transactions with accuracy and courtesy. You will educate customers on online banking and cross-sell appropriate products while maintaining records in compliance with regulations.

The ideal candidate has a high school diploma (college degree preferred), strong communication skills, and the ability to work in a fast-paced environment.

Competenze

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Mansioni

• Provide exceptional customer service by promptly addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional manner.
• Identify customer needs and recommend appropriate banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online/mobile banking.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex customer issues.

Conoscenze

Excellent communication skills

Strong problem-solving abilities

Customer service experience in banking

Professional demeanor and ability tof

Formazione

High school diploma or equivalent

College degree preferred

Strumenti

Banking software

Online banking systems

Proficient computer skills

Descrizione del lavoro

City National Bank in Verona, VA seeks a Customer Service Representative to greet customers, address inquiries, and process routine banking transactions with accuracy and courtesy. You will educate customers on online banking and cross-sell appropriate products while maintaining records in compliance with regulations.

The ideal candidate has a high school diploma (college degree preferred), strong communication skills, and the ability to work in a fast-paced environment.