Night Supervisor at Hilton

Hilton; Venezia; On-site; EUR 32,000 - 46,000; Full time

Job summary

Hilton Venezia in Venezia, IT seeks a skilled Night Supervisor to oversee overnight operations, audit tasks, and guest services, ensuring memorable stays for all guests.

You will lead the night team, handle reconciliations, and mentor staff, while maintaining hospitality, integrity, and accountability throughout the shift.

Qualifications

• Experience supervising overnight operations is preferred.
• Strong customer-service orientation and problem-solving skills.
• Ability to train and mentor junior staff during night shifts.
• Attention to detail in financial postings and reconciliations.

Responsibilities

• Oversee nightly audit, posting, and balancing of financials.
• Lead night shift activities, schedule creation, and pre-shift briefings.
• Resolve guest inquiries and escalations with professionalism.
• Post and reconcile day’s revenues and credit-card transactions.
• Monitor cashier reports for accuracy and system data alignment.
• Collaborate with Night Manager for emergency responses and special projects.

Skills

Team leadership

Night audit

Customer service

Cash handling

Job description

Night Supervisor at Hilton in Venezia, VEN, IT

This Full time on site position offers great opportunities for career growth.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day.

When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

As a Night Supervisor , you’re not just supervising overnight operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Oversee nightly audit: Supervise nightly auditing, posting, and balancing of financial transactions across departments
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Post and reconcile transactions: Ensure timely posting of all revenues and reconciliation of the day's financial reports and credit card systems
• Monitor cashier accuracy: Review and verify cashier reports, correcting errors and ensuring alignment with system data
• Support overnight operations: Partner with the Night Manager to handle guest issues and assist in emergency situations as needed
• Manage special projects: Lead department initiatives or ad-hoc assignments

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership .
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture At Hilton

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.