Multi Property Reservation Supervisor

EDITION; Roma; In loco; EUR 24.000 - 27.000; Tempo pieno

Descrizione del lavoro

EDITION Hotels, located in Rome, seeks a Reservations Associate to manage room blocks and market codes, handle inquiries, and ensure accurate bookings. You will communicate company standards and assist in training and guiding the team in reservations procedures.

Ideal candidates have at least 2 years in related roles, a high school diploma or GED, and 1 year of supervisory experience, with strong customer service and communication skills. On-site role in Rome with full-time schedule.

Competenze

• High school diploma or GED required.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Mansioni

• Oversee accuracy of room blocks, reservations, and group market codes.
• Explain guarantees, special rates, and cancellation policies to callers.
• Input and access data in the reservation system and process changes or cancellations.

Conoscenze

Customer service

Communication

Teamwork

Formazione

High school diploma or GED

Descrizione del lavoro

Additional Information

£13.39

Job Number

26117486

Job Category

Reservations

Location

Salita di San Nicola da Tolentino 14, Rome Rome 187, ItalyVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range

EUR 24000-27000 Annual Salary

Position Summary

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escape/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.