Moncler Outlet Store Manager - Leccio (The Mall)

BoF Careers; Reggello; On-site; EUR 42,000 - 54,000; Full time

Job summary

Moncler is seeking an Outlet Store Manager for Leccio The Mall to lead our flagship outlet team. You will drive commercial performance, coach a professional staff, and ensure an outstanding guest experience in a fast-paced luxury environment.

You will build lasting client relationships, maintain brand standards, manage KPIs, and promote collections while fostering an inclusive, high-energy workplace.

Qualifications

• 3–5 years of managerial experience in fashion, luxury, or retail.
• Excellent customer service skills.
• Italian language proficiency; English proficiency.
• Digital mindset with MS Office and familiarity with payment and inventory systems.

Responsibilities

• Build authentic client relationships through active listening.
• Drive performance via KPI analysis and action plans.
• Maintain visual merchandising per Maison guidelines.
• Promote brand history and product features within teams.
• Create an inclusive, empowering work environment.
• Lead the team by prioritising tasks and defining roles.

Skills

Customer service skills

Leadership/management

Italian language

English language

Digital mindset

Tools

MS Office

Payment systems

Inventory management systems

Job description

Overview

Moncler is looking for a Outlet Store Manager to lead our Outlet store in Leccio The Mall. Consistently driven by innovation and excellence, we are looking for a leader who shares our values and spirit, and who is eager to contribute to the continued success of a dynamic and evolving environment.

The Store Manager is accountable for delivering outstanding commercial performance and achieving key qualitative objectives by consistently exceeding expectations, while inspiring, leading, and developing the team through a hands‑on and coaching-oriented approach.

Your Impact

• Build an authentic, attentive, and long-lasting relationship with clients, based on active listening and addressing customer expectations;
• Prioritize excellence in outlet performance and results through the analysis of clear KPIs and the implementation of action plans aimed at achieving ambitious targets;
• Maintain visual merchandising standards in line with the Maison's guidelines;
• Continuously enhance within the teams the understanding of the brand's history and values, as well as the ability to naturally promote collections and product features;
• Create a stimulating work environment where trust and respect for diversity are valued;
• Empower and inspire teams by recognizing individual strengths and suggesting solutions for continuous improvement;
• Lead the team to achieve shared objectives by clearly identifying priorities, tasks, and defining roles and responsibilities.

Qualifications

• 3-5 years of managerial experience within structured fashion, luxury, or retail organizations; experience in an Outlet environment is a plus;
• Proven excellence in customer service skills;
• Full professional proficiency in Italian; professional proficiency in English (written and spoken);
• Digital mindset, with strong knowledge of MS Office and experience using payment and inventory management systems and tools.

"Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."