Member Programme Manager

The Social Hub; Toscana; On-site; EUR 24,000 - 29,000; Full time

Benefits offered by this job

Awesome discounts on all properties in

Friends and family discounts

Job summary

The Social Hub in Italy is seeking a hands-on Member Programme Manager to design, plan and execute a vibrant community programme. You’ll stay close to the city, spotting trends and turning them into memorable experiences that keep members engaged and excited.

This role focuses on events, partnerships and multi-team coordination, with evenings/weekends as needed to bring programs to life and create buzz across our multi-national hospitality concept.

Qualifications

• 3–5+ years of experience in events.
• Excellent communication and people skills.
• Comfortable working evenings or weekends.
• Fluent English; Italian is a plus.

Responsibilities

• Build a community programme that people actually show up for.
• Create and run events from idea to execution.
• Partner with local brands, creators, and collaborators to bring the hub to life.
• Turn member feedback and city trends into fresh programming.
• Manage the full event calendar and keep it exciting and relevant.
• Own the event budget and track what works and what doesn’t.
• Brief teams across ops and marketing to bring every event together.
• Lead community initiatives like the Dear Neighbour and Ambassador programmes.

Skills

Events management

Public speaking

Community building

Budget management

Vendor partnerships

Project coordination

Job description

You’re the one who turns a building into a community people don’t want to leave. As our Member Programme Manager, you create the moments that bring people together, spark connections, and keep the energy alive in the hub. From packed events to unexpected collaborations, you make sure there’s always something happening that people talk about.

• IT-Florence Belfiore

Your Mission, Should You Choose to Accept It

You’ll own the full experience, from idea to execution, building a programme that keeps members coming back and makes outsiders want in. You stay close to the city, spotting trends, meeting the right people, and turning that into experiences that feel fresh and relevant. Inside the hub, you’re the go-to for all things community.

This isn’t a desk job. It’s hands-on and people-first. If you love creating buzz, building relationships, and seeing your ideas come to life in real time, this is your stage.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Build a community programme that people actually show up for
• Create and run events from idea to execution
• Partner with local brands, creators, and collaborators to bring the hub to life
• Turn member feedback and city trends into fresh programming
• Manage the full event calendar and keep it exciting and relevant
• Own the event budget and track what works and what doesn’t
• Brief teams across ops and marketing to bring every event together
• Lead community initiatives like the Dear Neighbour and Ambassador programmes

What You’ll Have

• You bring 3-5+ years of experience in events
• You’re confident, social, and feel at home in front of a crowd
• You have a strong creative eye and care about how things look and feel
• You know how to build programmes that drive engagement and loyalty
• You’re organised and keep multiple projects moving without dropping the ball
• You’re comfortable working evenings or weekends when events call for it
• You communicate clearly and connect easily with different teams and partnersYou speak fluent English, and Italian is a plus

What We Offer:

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

• Starting Salary: € 26,675.60 gross per year