Member Experience Supervisor | Front Desk & Duty Manager

David Lloyd Leisure Ltd.; Milano; In loco; EUR 17.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Career Advancement

Wagestream App

Benefits Suite

Descrizione del lavoro

David Lloyd Leisure Ltd. in the Arese/Milano area is seeking a Reception Supervisor on a part-time basis to lead the reception team and deliver a premium member experience. The role includes acting as Duty Manager and guiding staff to provide outstanding service, both in person and on the phone.

You will mentor team members, promote a warm, inclusive club culture, and ensure efficient front desk operations in a fast-paced environment.

Competenze

• As Reception Supervisor, you lead a customer service led team and ensure service excellence.
• You should demonstrate strong communication and collaborative skills.
• Ability to thrive in a fast-paced environment.

Mansioni

• Lead and mentor the Reception team to deliver premium member service.
• Act as Duty Manager and welcome members face-to-face or by phone.
• Collaborate with management to maintain service excellence and club standards.

Conoscenze

Customer service leadership

Communication

Teamwork

Descrizione del lavoro

David Lloyd Leisure Ltd. in the Arese/Milano area is seeking a Reception Supervisor on a part-time basis to lead the reception team and deliver a premium member experience. The role includes acting as Duty Manager and guiding staff to provide outstanding service, both in person and on the phone.

You will mentor team members, promote a warm, inclusive club culture, and ensure efficient front desk operations in a fast-paced environment.