Duty Manager & Guest Experience Lead (Reception)

David Lloyd Clubs Italia SRL; Arese; In loco; EUR 17.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Club Membership for you and your…

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to Benefits Suite.

Descrizione del lavoro

David Lloyd Clubs Italia SRL in Arese, Italy, is seeking a passionate Reception Supervisor to act as Duty Manager, leading the Reception team to welcome members and deliver a premium experience.

You will mentor staff and ensure service excellence both face-to-face and by phone, working with management to uphold the club’s high standards and culture. This role offers growth through internal training and career development.

Competenze

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.
• Join us and help us create a thriving and inclusive culture.

Mansioni

• Lead and mentor the Reception team to provide service excellence to members, face-to-face or through telephone queries.
• Act as Duty Manager in leading the Reception team and welcoming members.

Conoscenze

Customer service leadership

Communication skills

Team player

Fast-paced environment

Descrizione del lavoro

David Lloyd Clubs Italia SRL in Arese, Italy, is seeking a passionate Reception Supervisor to act as Duty Manager, leading the Reception team to welcome members and deliver a premium experience.

You will mentor staff and ensure service excellence both face-to-face and by phone, working with management to uphold the club’s high standards and culture. This role offers growth through internal training and career development.