Market Quality Manager

GWM Italia; Lombardia; On-site; EUR 70,000 - 110,000; Full time

Job summary

GWM Italia is seeking an experienced Quality Management professional to lead QMS planning, compliance, and continuous improvement across automotive operations in Italy. You will analyze quality data, implement corrective actions, monitor recalls, and coordinate cross-functional teams with headquarters in ensuring safety and customer satisfaction.

The role requires a minimum of 10 years in quality management, strong knowledge of IATF 16949 / ISO 9001, and fluent English; Chinese language skills

Qualifications

• Work experience: 10 years in quality management with at least 3 years in QMS promotion, quality planning, assurance, control and improvement in automotive/mechanical industries.
• Knowledge: in-depth understanding of IATF 16949 / ISO 9001, related safety, recall regulations; familiar with FMEA and SPC; automotive industry standards.
• Language: fluent in English; bilingual with Chinese is preferred.

Responsibilities

• Planning, organization, analysis and improvement of the QMS, monitoring compliance with the requirements of the QMS;
• Formulation and implementation of the quality policy, management of quality goals, as well as planning and promotion of activities that contribute to ensuring orderly work and continuous improvement of quality management;
• Monitoring compliance with regulatory requirements for new and mass-produced vehicles;
• Responsibility for obtaining data from the market on the number of defective vehicles, identifying key problems based on this, allocating responsibility, monitoring the implementation of corrective actions, working to reduce the number of complaints and negative reviews;
• Responsibility for collecting information on imported models from GWM, analyzing emerging faults, monitoring the implementation of corrective actions;
• Control the solution of the problems such as FCI, rust protection, returns and exchanges, public opinion on social networks, complaints, etc.
• Control over the results of identified defects, risk assessment, control over BC-S problems, as well as planning recall campaigns and timely response;
• Adaptation of new cars, prevention of re-emergence of previously identified problems;
• Implementation of the quality planning function of the headquarters in Italy, cooperation with other departments on issues related to quality.

Skills

Fluent English

Job description

Responsibilities

• Planning, organization, analysis and improvement of the QMS, monitoring compliance with the requirements of the QMS;


• Formulation and implementation of the quality policy, management of quality goals, as well as planning and promotion of activities that contribute to ensuring orderly work and continuous improvement of quality management;


• Monitoring compliance with regulatory requirements for new and mass-produced vehicles;


• Responsibility for obtaining data from the market on the number of defective vehicles, identifying key problems based on this, allocating responsibility, monitoring the implementation of corrective actions, working to reduce the number of complaints and negative reviews;


• Responsibility for collecting information on imported models from GWM, analyzing emerging faults, monitoring the implementation of corrective actions;


• Control the solution of the problems such as FCI, rust protection, returns and exchanges, public opinion on social networks, complaints, etc.


• Control over the results of identified defects, risk assessment, control over BC-S problems, as well as planning recall campaigns and timely response;


• Adaptation of new cars, prevention of re-emergence of previously identified problems;


• Implementation of the quality planning function of the headquarters in Italy, cooperation with other departments on issues related to quality.

Qualifications

• Work experience: 10 years work experience in the field of quality management (QMS promotion ≥ 3 years), quality planning, quality assurance, quality control and quality improvement. worked in automotive or mechanical industry.


• Knowledge requirements: well know quality management and IATF 16949/ISO 9001 standard, related laws, regulations and policies for the safety, certification and recall of automotive products. Familiar with FMEA and SPC methods; standards in the automobile industry, processes, car manufacturing.


• Language: fluent in English, the candidate with both English and Chinese is preferred.