Market Associate

Experteer Italy; Milano; Ibrido; EUR 45.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Travel Credits

Hybrid Milan Office

Base pay with room for growth

Descrizione del lavoro

Airbnb in Milan is seeking a proactive host-partner manager for a hybrid role. You will support long-tail host entrepreneurs with retention, growth, and revenue optimization. Build relationships, guide pricing and listing quality, and educate teams on product updates.

You will also drive education programs and cross-functional feedback to improve the platform. The role blends one-to-one account management with team-wide initiatives to help hosts thrive on Airbnb, with strong emphasis on

Competenze

• 3+ years in new sales, account management, or partner support.
• 2+ years in hospitality/travel industry (nice to have).
• Strong time management and prioritization with multiple accounts.
• Proven experience managing a book of business and driving engagement.
• Goal-driven with persistence and action orientation.
• Excellent communication and presentation skills (phone, email, in-person).
• CRM proficiency; Salesforce experience is a plus.

Mansioni

• Manage a book of business of host entrepreneurs and rising hosts to ensure retention, growth, and optimization.
• Conduct onboarding and optimization conversations, advising on pricing, availability, and listing quality.
• Secure availability on high compression dates to maximize host revenue.
• Educate hosts on product updates and policy changes, and relay feedback to internal teams.
• Respond to host inquiries with timely, high-quality support.
• Analyze performance data to identify trends and opportunities to boost bookings.
• Develop lasting relationships and provide ongoing, tailored support.

Conoscenze

Relationship management

Pricing strategy

Listing optimization

Onboarding conversations

Data analysis

Communication

CRM proficiency

Sales experience

Time management

Strumenti

Salesforce

Descrizione del lavoro

In this hybrid role based in Milan, you support the retention, growth, and optimization of long-tail host entrepreneurs. You will build and nurture relationships, guide pricing and listing improvements, and help hosts maximize revenue and guest satisfaction. You’ll also contribute to scalable education programs for the team and participate in cross-functional feedback to improve the platform. This role combines one-to-one account management with broader, team-wide initiatives to help hosts thrive on Airbnb.

• Employee Travel Credits
• hybrid Milan office
• base pay with room for growth
• Manage a book of business of host entrepreneurs and rising hosts to ensure retention, growth, and optimization
• Conduct onboarding and optimization conversations, advising on pricing, availability, and listing quality
• Secure availability on high compression dates to maximize host revenue
• Educate hosts on product updates and policy changes, and relay feedback to internal teams
• Respond to host inquiries with timely, high-quality support
• Analyze performance data to identify trends and opportunities to boost bookings
• Develop lasting relationships and provide ongoing, tailored support
• 3+ years in new sales, account management, or partner support
• 2+ years in hospitality/travel industry (nice to have)
• Strong time management and prioritization with multiple accounts
• Proven experience managing a book of business and driving engagement
• Goal-driven with persistence and action orientation
• Excellent communication and presentation skills (phone, email, in-person)
• CRM proficiency; Salesforce experience is a plus